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Call Center Quality Specialist- minimum 12 years experience required at Virtua Advanced Solution

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Contact Center Systems, Contact Center Technologies, Dubai Government Service Indicators, Quality Standards, Dubai Model, 360 Services, Service Delivery Standards, Internal Self-Assessments, Audits, Excellence Policies

Industry

Human Resources Services

Description

Company Description Trans Skills is an HRIS solutions business offering services from hiring to payroll processing and payments. Founded in 2008 and headquartered in Dubai, we offer a comprehensive suite of products and services to help businesses source, onboard, ensure compliant global employment and payroll, and facilitate salary and statutory payments in over 140 countries. Trans Skills is also a global EOR provider with specialty recruitment and staffing solutions across the Middle East and Africa. We have a global network of 32 offices serving clients in more than 40 countries worldwide. Job Description • Strong technical understanding of contact center systems and technologies. • Familiarity with Dubai Government service indicators and quality standards, including the Dubai Model and 360 Services. • Experience in developing and updating service delivery standards. • Experience in conducting internal self-assessments and audits to evaluate the effectiveness of systems and processes. • Good knowledge of excellence policies and related frameworks. Qualifications • Minimum 12 years of relevant experience in Contact Center operations and customer service environments.

Responsibilities

The specialist will be responsible for maintaining strong technical understanding of contact center systems and technologies while developing and updating service delivery standards. This includes conducting internal self-assessments and audits to evaluate the effectiveness of current systems and processes.