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Call Center Rep I or II (Full-time) at Educational Employees Credit Union
Fresno, California, United States -
Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

31.88

Posted On

19 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Member Service, Sales Skills, Transaction Processing, Problem Resolution, Active Listening, Communication, Teamwork, Dependability

Industry

Financial Services

Description
Description PAY GRADE: 19N, 20N PAY RANGE: $19.07 - $31.88/hour DEPARTMENT: Branch Operations Experience the difference with Educational Employees Credit Union, the largest credit union in the Central Valley. Known for its outstanding member service, EECU promotes a positive work environment and supports employee well-being with a competitive benefits package, including a 6% employer contribution to 401k. In 2025, EECU received the Gold Award for Best Credit Union and the Silver Award for Best Place to Work in The Fresno Bee's 2025 Best of Central California People’s Choice Awards. The ideal candidate will have a positive attitude, great member service/sales skills and previous experience in the financial industry. Responsibilities of the position include: Efficiently and accurately process transactions and records information Research and resolve members concerns Use active listening skills to develop a rapport with members in order to provide outstanding service Ensure that all interactions with members and prospective members are handled professionally and accurately. Maintain knowledgeable of credit union products and services Requirements Requirements of the position include: A positive, upbeat attitude that affects members and teammates alike Ability to meet service levels & response time objectives of phone calls, emails, and other communication methods. Previous customer service experience Desire to provide outstanding member service Ability to respond and assist customers with inquiries and/or problem resolution Ability to work effectively as a team member Strong communication and active listening skills Dependable (arrive to work on time as scheduled) Spanish speaking a plus Available to work between the hours of 6:30 a.m. to 7:15 p.m. and Saturdays between 8:30 a.m. to 1:15 p.m.
Responsibilities
The representative will efficiently and accurately process transactions, resolve member concerns through research, and maintain knowledge of credit union products and services. They must ensure all interactions with members are handled professionally and accurately while developing rapport using active listening skills.