Call Center Rep, Medical Answering Service at Lifepoint Health

Louisville, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Aug, 26

Salary

13.5

Posted On

08 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Active Listening, Multi-tasking, Medical Answering, Call Handling, Software Navigation, Communication Skills, Confidentiality, Spanish Fluency, Documentation

Industry

Hospitals and Health Care

Description

We are currently hiring for a Remote Call Center Rep- Medical Answering Service. Schedule: Full-time Pay rate: $13.50 Summary: The Call Center Agent is responsible for accurately and efficiently answering calls received in the Contact Center while providing the highest level of customer service. The Call Center Representative will use the appropriate procedures, tools and equipment to answer inquiries and relay messages. Must be able to work Holidays. Essential Functions: * Handle inbound calls in a manner that fall within the service level agreement (SLA) established for the department * Display the ability to understand the reason/needs for the patient or clinicians call and page or contact the appropriate physician to meet the caller’s needs * Ability to utilize and maneuver several different software systems to resolve customer inquiries * Accurately document caller information and navigate scripts using active listening skills * Meet specified goals and objectives assigned by management on a regular basis * Provide exceptional customer service to all clients * Maintain confidentiality of account information at all times * Escalate any problems that may arise * Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct * Maintain awareness of and actively participate in the Corporate Compliance Program * Assist with other projects as assigned by management Knowledge/Skills/Abilities: * Positive attitude and ability to work well with others * Excellent communication skills * Professional, articulate voice * Ability to multi-task in several computer applications while holding a conversation with a customer * Enjoy working in a fast-paced environment while maintaining a professional attitude Qualifications - External Education: • High School Diploma/GED- required Experience: * Six months of call center experience/customer service skills preferred * Basic Healthcare knowledge preferred Fluent in Spanish preferred. Access Point, a division of Lifepoint Health, is a patient engagement company that works on behalf of physicians, hospital systems, and other key stakeholders to improve engagement and enhance outcomes for the populations they service. Our mission is to improve patient access to care. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country. We are always looking for people inspired to help us in our mission. If you are someone who wants to change the lives of patients, drive success for our partners and be part of a team driven to improve care, we may have your next opportunity. Benefits: At Access Point and Lifepoint Health, our Mission of Making Communities Healthier extends to our employees. We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, PTO, medical, dental, vision, tuition reimbursement, and an Employee Assistance Program. We believe that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing. Access Point and Lifepoint Health are committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law Pay Transparency Notice (Washington State) If you believe this job posting does not include accurate or complete pay information in accordance with the Washington State Equal Pay and Opportunities Act, please inform us immediately. You can contact us at 833-271-4269 to report the issue. For more information on your rights under Washington’s pay transparency laws, visit the Washington State Department of Labor and Industries website at: https://lni.wa.gov [https://lni.wa.gov] Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country. We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.

Responsibilities

Responsible for answering inbound calls from patients and clinicians and relaying messages to the appropriate physicians. The role involves documenting caller information accurately and adhering to service level agreements and corporate compliance.