Call Center Representative at Advanced Dermatology PC

Helsinki, Uusimaa, Finland -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

18.5

Posted On

08 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Multi-tasking, Data Entry, EMR Knowledge, HIPAA Compliance, Insurance Verification, Appointment Scheduling, Communication Skills, Basic Math Skills, Computer Skills, Fax Processing, Message Taking, Document Scanning, Flexibility, Punctuality, Spanish Speaking

Industry

Medical Practices

Description

Our busy Call Center is looking for a dependable, punctual individual with excellent customer service skills: Classification: Hourly Pay Range: $18.50 Department: Call Center Reports to: Call Center Supervisor Call Center Essential Job Duties: Taking calls in a multi-line phone system. Managing high volume schedules for numerous providers. Scheduling appointments and procedures for multiple providers and location. Effectively dispatching calls to the appropriate personal. Taking accurate messages with all necessary information and sending them to appropriate personal. Verifying and updating patient information. Verifying Referrals and Authorizations. Processing and distributing faxes. Tracking cosmetic packages. Processing and logging payments for copays and cosmetic procedures/product. Scanning and attaching documents. Data Entry. Various administrative tasks as required. Competency Answer phones. Schedule, confirm, cancel and or reschedule appointments. Resolve patient questions, and direct patients to the proper resources for further assistance with their questions or concerns. Verifying and updating patient information including demographics and insurance. Verifying Referrals and Authorizations for services. EMR knowledge. Data entry. Know how to operate computers, phones, photocopiers, scanners, filing cabinets, and fax machines. Proficient with written, communication and basic math skills. Compliant with HIPAA and OSHA. Education, Experience, and Licensing Requirements/Skills: High School Diploma or GED. Must be proficient with verbal and written communication. Must be able to work in a fast-paced, high-volume environment. Excellent Multi-tasking skills and flexibility. Experience with EMR (electronic medical records), HIPAA, insurance and referrals preferred. Basic Computer Skills. (Microsoft Word, Excel, 50 to 80 wpm) Spanish speaking preferred. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Physical Demands This is largely a sedentary role; however, some scanning is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary. Position Type and Expected Hours of Work This is a full-time 40 hours position. Days and hours of work are between Monday through Friday, 8:00 a.m. to 5:01 p.m. Travel To other office locations as required. Benefits Full time employees are offered Medical, Dental, Vison coverage, paid holiday, vacation and sick leave. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Responsibilities

The Call Center Representative is responsible for managing high volume schedules, taking calls, and scheduling appointments for multiple providers. They must effectively dispatch calls, verify patient information, and perform various administrative tasks as required.