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Call Center Representative at Alphabe Insight Inc
Miami, Florida, United States -
Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

0.0

Posted On

17 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer service, Active listening, Communication, Problem solving, CRM software, Multitasking, Data entry, Conflict resolution, Time management

Industry

Public Relations and Communications Services

Description
Company Description At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion. Job Description Role Overview: The Call Center Representative serves as the front-line voice of the company. This role focuses on providing excellent customer service, resolving issues efficiently, and ensuring a positive experience for every caller. Key Responsibilities: Handling high volumes of inbound and/or outbound calls professionally. Identifying customer needs, researching issues, and providing accurate solutions. Using CRM (Customer Relationship Management) software to document all interactions. Meeting performance metrics related to call quality, duration, and customer satisfaction. Qualifications Patient, empathetic demeanor with strong active listening skills. Ability to multitask, such as typing while talking and navigating multiple software tabs. Previous experience in customer service or retail is highly valued. Additional Information Competitive salary with performance-based growth opportunities Professional development and career advancement pathways Collaborative and supportive work environment Skill-building opportunities across multiple areas of marketing Full-time position with structured schedule
Responsibilities
The Call Center Representative acts as the primary point of contact for customers, handling high volumes of inbound and outbound calls. They are responsible for identifying customer needs, resolving issues, and documenting all interactions within the CRM system.