Call Center Representative at Alphabe Insight Inc

Oklahoma City, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

51000.0

Posted On

20 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Active Listening, Customer Service, Problem Solving, Multitasking, Data Entry, Organization, Time Management

Industry

Public Relations and Communications Services

Description

Company Description At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion. Job Description Job Summary We are looking for a customer-focused Call Center Representative to provide professional support and assistance to customers through inbound and outbound communications. This role is ideal for individuals with strong communication skills who enjoy helping others and resolving concerns efficiently. Responsibilities Handle inbound and outbound customer calls professionally and courteously. Provide accurate information regarding products, services, and company policies. Resolve customer concerns and escalate complex issues when appropriate. Maintain detailed records of customer interactions and service requests. Meet established performance and customer satisfaction goals. Follow company procedures and quality standards. Collaborate with team members to improve customer experiences. Identify customer needs and recommend appropriate solutions. Participate in training and development programs. Benefits Paid training Career advancement opportunities Professional development programs Supportive team environment Performance-based recognition opportunities Valuable customer service experience Ongoing mentorship and coaching Qualifications High school diploma or equivalent required. Excellent verbal communication and active listening skills. Strong customer service and problem-solving abilities. Ability to multitask in a fast-paced environment. Basic computer and data entry skills. Strong organizational and time-management abilities. Positive attitude and professional demeanor. Additional Information Competitive salary package ($47,000 – $51,000 annually) Comprehensive training and professional development Clear career advancement opportunities Collaborative and supportive team environment Opportunity to develop valuable marketing and leadership skills Performance-based growth opportunities Exposure to innovative marketing campaigns and business strategies Full-time position with long-term career potential Dynamic workplace focused on personal and professional success Compensation: USD 3800 - USD 4450 - monthly

Responsibilities

Handle inbound and outbound customer calls to provide product information and resolve concerns. Maintain detailed interaction records and collaborate with team members to improve the overall customer experience.