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Call Center Representative at Alphabe Insight Inc
Miami, Florida, United States -
Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

56000.0

Posted On

14 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Clear Communication, Active Listening, Calm Under Pressure, Phone Systems, Computers, CRM Tools

Industry

Public Relations and Communications Services

Description
Company Description About Us At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion. Job Description About the Role The Call Center Representative manages inbound and outbound phone communication to assist customers, resolve issues, and support business objectives. Key Responsibilities Answer high-volume calls in a professional manner. Assist customers with product questions, troubleshooting, and account updates. Document interactions and update customer records. Follow scripts and service guidelines as needed. Escalate complex issues to the appropriate team. Qualifications Clear communication and active listening skills. Ability to stay calm and courteous under pressure. Comfortable with phone systems, computers, and CRM tools. Additional Information Benefits Competitive salary within the range of $51,000 – $56,000. Opportunities for professional growth and internal advancement. Supportive and collaborative work environment. Skill-building through ongoing training and development programs. Full-time position with stable long-term career potential.
Responsibilities
The Call Center Representative manages inbound and outbound phone communication to assist customers and resolve issues. They document interactions and update customer records while following scripts and service guidelines.