Call Center Representative at AmeriCU Credit Union

Liverpool, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Aug, 26

Salary

22.0

Posted On

16 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Multitasking, Problem-solving, Digital Banking Tools, Sales, Relationship Building, Compliance, CRM Systems, Loan Processing, Customer Service

Industry

Banking

Description

Call Center Representative Location: Liverpool, NY 13090 Starting Rate - $19.00/hour to $22.00/hour, actual rate will depend on experience. Status: Full Time On-site work required in Rome, NY Position is overtime eligible and Incentive earning eligible. CALL CENTER REPRESENTATIVE – AMERICU CREDIT UNION (ROME, NY) AmeriCU Credit Union is seeking a Call Center Representative who is passionate about delivering exceptional member service and building strong relationships. As a Call Center Representative, you will be the voice of AmeriCU—supporting members through phone, chat, email, and video interactions while helping them achieve their financial goals. ---------------------------------------- WHAT YOU’LL DO AS A CALL CENTER REPRESENTATIVE * Manage a high volume of inbound and outbound member interactions in a timely, professional manner * Build strong relationships by providing exceptional service and identifying member needs * Resolve member inquiries and issues while recommending relevant products and services * Process loan applications and maintain knowledge of underwriting guidelines and procedures * Educate members on digital banking tools and alternative service channels to enhance their experience * Maintain accurate member records within core and CRM systems * Meet or exceed individual performance goals and contribute to team success * Follow all policies, procedures, and compliance requirements, including BSA and SAFE Act regulations * Stay current on products, services, and internal processes through ongoing learning and development * Maintain operational readiness by following procedures and reporting equipment issues * Register with and maintain records in the NMLS system as required ---------------------------------------- WHAT WE’RE LOOKING FOR * Strong communication skills (verbal and written across phone, chat, and email) * Ability to multitask and thrive in a fast-paced, high-volume environment * Customer-focused mindset with strong problem-solving skills * Comfort with technology and digital service platforms * Sales and relationship-building experience preferred * Detail-oriented with a commitment to compliance and accuracy ---------------------------------------- BENEFITS & GROWTH OPPORTUNITIES At AmeriCU, our Call Center Representative roles are designed for growth and advancement. Whether you're launching your career or looking for your next step, we provide the tools and support to help you succeed. We offer: * Competitive Medical, Dental, and Vision plans * Health Savings Account contributions * Generous Paid Time Off and Paid Holidays * 401(k) with employer match after one year * Employee Assistance Program * Tuition Reimbursement (after one year, full-time) * Company-paid Life Insurance and AD&D * Enhanced Short-Term Disability coverage * Employee appreciation events and a collaborative team culture ---------------------------------------- ABOUT AMERICU CREDIT UNION AmeriCU is a not-for-profit credit union based in Rome, NY with over $3 billion in assets and serving more than 200,000 members across Central New York and beyond. For over 75 years, we have remained committed to our members, employees, and communities. We are proud to have been recognized as one of the Best Companies to Work for in New York State and named by American Banker as one of the Best Credit Unions to Work for in the United States. Learn more: * https://www.americu.org/in-our-community/ * https://www.americu.org/why-americu/

Responsibilities

Manage high-volume inbound and outbound member interactions via phone, chat, email, and video to resolve inquiries and recommend financial products. Process loan applications and maintain accurate member records while adhering to compliance regulations.