Call Center Representative at BoulderCentre for Orthopedics and Spine

Boulder, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Sep, 26

Salary

26.0

Posted On

11 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Appointment Scheduling, Insurance Verification, Customer Service, EMR Systems, HIPAA Compliance, Medical Terminology, Multi-line Phone Systems, Conflict Resolution, Microsoft Office, Patient Registration, Professional Communication, Detail Orientation

Industry

Hospitals and Health Care

Description

Description About Us BoulderCentre for Orthopedics & Spine is a leading orthopedic and sports medicine practice dedicated to providing exceptional patient care. We are seeking a friendly, organized, and customer-focused Appointment Scheduler to join our team. Position Summary The Call Center Representative is often the first point of contact for patients. This role answers calls, schedules appointments, registers new patients, verifies insurance, and delivers excellent customer service. The ideal candidate is professional, detail-oriented, and thrives in a fast-paced medical environment. Department: Front Desk Reports To: Front Desk Manager Schedule/Type: Full-Time | Remote | Hourly Compensation: $19.00–$26.00 per hour, commensurate with experience Bonus Eligibility: No Requirements Essential Duties and Responsibilities Answer and direct incoming calls using a multi-line phone system. Schedule new patient, follow-up, same-day, and urgent appointments according to established protocols. Register new patients and accurately enter demographic and insurance information into the electronic medical record (EMR). Verify insurance eligibility and assist patients with appointment-related questions. Promote and support patient pre-check-in workflows. Maintain accurate provider schedules and update cancellations, additions, and schedule changes promptly. Communicate effectively with providers and clinical staff regarding scheduling concerns or patient needs. Deliver exceptional customer service while maintaining professionalism and empathy. Meet departmental performance expectations, including call answer rates, scheduling accuracy, and response times. Follow HIPAA guidelines and maintain patient confidentiality at all times. Assist at the front desk when needed to support clinic operations. Perform other duties as assigned. Qualifications Education High school diploma or equivalent required. Associate degree preferred. Experience Minimum one year of appointment scheduling, medical reception, call center, or customer service experience required. Previous experience in a medical office or healthcare setting preferred. Experience working with EMR systems and insurance verification preferred. Knowledge, Skills, and Abilities Understanding of HIPAA regulations and patient confidentiality requirements. Knowledge of medical insurance plans and eligibility verification processes. Familiarity with medical terminology and scheduling procedures. Strong verbal and written communication skills. Excellent customer service and conflict-resolution abilities. Ability to remain calm and professional when assisting patients with urgent needs. Strong attention to detail and organizational skills. Proficiency in Microsoft Office and healthcare scheduling software. Ability to work independently and as part of a team in a fast-paced environment. Work Environment This position is based in a medical office setting with occasional remote work opportunities, depending on business needs. The role requires extended periods of sitting, frequent telephone communication, and regular computer use. Company-Paid Benefits Basic Life and AD&D Insurance (Guardian) 16 days of PTO annually 7–7.5 paid holidays annually Employee Assistance Program (EAP) 401(k) Safe Harbor Contribution Additional Voluntary Benefits Medical Insurance Dental Insurance Vision Insurance Health Savings Account (HSA) Flexible Spending Accounts (FSA) Short-Term Disability Voluntary Life and AD&D Insurance Identity Theft Protection Legal Coverage Optional Protection Benefits, including: Accident Insurance, Hospital Indemnity Insurance, Cancer Care Insurance, Critical Illness Insurance 401(k) Closing Date: June 22nd 2026 Boulder Centre for Orthopedics is proud to be an Equal Opportunity employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, genetic information, marital status, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We encourage diverse candidates to apply and welcome the opportunity to build a talented and inclusive workforce. In our recruitment and employment practices, we adhere to applicable federal, state, and local laws, ensuring fairness and inclusivity in all aspects of employment. We value diversity and believe that a diverse workforce enhances our ability to serve our patients and community effectively. All qualified individuals are encouraged to apply, regardless of background or identity.

Responsibilities

The Call Center Representative manages incoming calls, schedules patient appointments, and handles new patient registrations. They are responsible for verifying insurance eligibility and maintaining accurate provider schedules within the EMR system.