Call Center Representative at Clark Creative Solutions

Silver Spring, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Mar, 26

Salary

20.0

Posted On

04 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Data Entry, Problem Solving, Microsoft, Adobe, Phone Etiquette, Medical Terminology

Industry

Government Relations Services

Description

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for someone who enjoys helping others and has strong communication skills. Responsibilities: - Answer incoming calls from customers and provide assistance with inquiries, concerns, or issues - Maintain a high level of professionalism and empathy while interacting with customers - Have at least 2 years’ professional experience in Customer Service/ Call Center environment. -Must be able to handle all outbound and inbound calls for the Call Center. -Must be fluent in English, read, write and converse in English. - Must have both oral and written communication skills. -Must have experience answering the phone proficiently and professionally. -Must be able to respond to client’s inquiries. -Must be able to follow up on customer calls. - Must be able to identify and escalate priority issues. -Must have Microsoft and Adobe experience. - Must be able to pass a background check/ government clearance. - Must have maximum experience in a high-volume call center environment. - Must have a high school diploma or higher. -Must have minimal experience in skip trace. - Perform data entry tasks to update customer information in the system - Analyze customer situations to determine the best course of action and provide appropriate solutions - Follow phone etiquette guidelines to ensure positive customer interactions Experience: - Previous experience in a call center or customer service role is preferred - Familiarity with medical terminology and medical office procedures is a plus - Strong data entry skills with attention to detail - Excellent verbal and written communication skills - Ability to analyze customer situations and provide effective solutions This is a Full-time in person position Monday through Friday from 8:30 – 5:00 PM EST except for Federal holidays. Join our team as a Call Center Representative and make a difference in the lives of our customers. Apply today! Job Types: Full-time, Contract Pay: $18.01 - $20.00 per hour Benefits: 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Work Location: Silver Spring, MD

Responsibilities

The Call Center Representative will answer incoming calls from customers and provide assistance with inquiries, concerns, or issues. They will maintain professionalism and empathy while interacting with customers and follow up on calls as necessary.