Call Center Representative/Dispatcher at Polestar Plumbing Heating & Cooling

Shawnee, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

23.0

Posted On

19 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Dispatching, Scheduling, ServiceTitan, Multitasking, Problem Solving, Data Entry, Interpersonal Communication, CRM Software, Conflict Resolution, Administrative Support, Time Management

Industry

Consumer Services

Description

Description Build Your Future with Polestar! For over 41 years, Polestar Plumbing, Heating & Cooling has proudly served the Kansas City community with trusted plumbing, heating, and cooling services. As a locally operated company, we are committed to delivering exceptional customer experiences and providing reliable solutions that keep our customers comfortable year-round. We're looking for a Customer Service Representative / Dispatcher who is organized, customer-focused, and thrives in a fast-paced environment. If you enjoy helping people, coordinating schedules, and being part of a supportive team, we'd love to meet you! CUSTOMER SERVICE REPRESENTATIVE / DISPATCHER Polestar Plumbing, Heating & Cooling | Merriam, KS What We Offer • $21-$23 per hour • Weekly Pay • PTO + Paid Holidays • Matching 401(k) • Medical, Dental & Vision Benefits • Accidental & Critical Illness Coverage • Company-Paid $15,000 Life Insurance & Long-Term Disability • Growth and Advancement Opportunities • Stable, Year-Round Employment • Supportive, Family-Oriented Team Environment Responsibilities • Answer incoming customer calls and provide exceptional service with professionalism and empathy • Schedule service appointments and coordinate technician dispatching using ServiceTitan and other software platforms • Communicate effectively with customers, technicians, and internal departments to ensure efficient service delivery • Follow up with customers regarding completed work, open service requests, and warranty-related concerns • Resolve customer concerns and complaints with a solution-focused approach • Maintain accurate customer records, job information, and billing details • Assist field teams with scheduling updates, customer communication, and administrative support • Contribute to a positive customer experience that reflects Polestar's commitment to excellence Requirements • Must have night and weekend availability; this is not a Monday-Friday position • Strong understanding of HVAC, plumbing, or home service industry terminology preferred • Excellent communication, customer service, and interpersonal skills • Ability to multitask and remain organized in a high-volume environment • Experience with dispatching and CRM software such as ServiceTitan, Housecall Pro, or similar platforms preferred • Strong attention to detail and problem-solving abilities • Basic computer proficiency and data entry skills • Reliable attendance and a positive team-oriented attitude Polestar has proudly served the Kansas City area for over 41 years and continues to grow. We are looking to hire immediately and our interview process moves quickly.

Responsibilities

The role involves answering customer calls, scheduling service appointments, and coordinating technician dispatching using ServiceTitan. It also requires maintaining accurate customer records and resolving client concerns with a solution-focused approach.