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CALL CENTER REPRESENTATIVE at FamilyCare Health Center
St. Louis, Missouri, United States -
Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

0.0

Posted On

27 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Telephone Communication, Electronic Health Record (EHR), Patient Scheduling, Medical Terminology, Customer Service, HIPAA Compliance, Data Entry, Organizational Skills, Bilingual Communication

Industry

Medical Practices

Description
Description I. BASIC FUNCTION: Acts as a member of the Operations Team in the role of Call Center Representative. II. PRIMARY RESPONSIBILITIES: Receive and answer all incoming telephone calls promptly and professionally. Schedule patient appointments utilizing electronic health record (EHR) systems and create detailed tasks/messages for appropriate medical staff. Reschedule patient appointments and cancel provider schedules as needed. Orient new staff to the telephone system. Monitor cancellations and reschedule appointments as necessary. Manage care gap lists and outbound calls, schedule appointments for specific patient populations at the direction of clinical staff. Provide accurate information about medical procedures, clinic hours, and provider availability. Handle urgent calls and escalate issues to appropriate medical staff when necessary. Maintain patient confidentiality and comply with HIPAA regulations. Performs other duties as assigned. III. QUALIFICATIONS: High School Diploma or G.E.D. equivalent required. One (1) year medical office work experience or equivalent required. Ability to type 40 WPM preferred. Knowledge of medical terminology preferred. Must possess excellent computer, communication and customer service skills. Must possess excellent organizational skills and attention to detail. Bi-lingual speaking skills a plus.

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Responsibilities
The representative manages incoming calls to schedule and reschedule patient appointments using EHR systems. They provide medical procedure information and escalate urgent issues to clinical staff while maintaining patient confidentiality.