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Call Center Representative at Farouk Systems Inc

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Sep, 26

Salary

0.0

Posted On

09 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Microsoft Office, Typing 50 WPM, Effective Listening, Multi-tasking, Escalation Handling, Interpersonal Communication, Written Communication, Oral Communication, SAP, Sales, Bilingual English/Spanish

Industry

Personal Care Product Manufacturing

Description

The Call Center Representative will be responsible for answering all incoming calls and providing quality customer service while maintaining a professional, courteous demeanor. Duties & Responsibilities: * Ensure that customers understand product information, and be able to provide additional information to customers as needed. * Communicate effectively with individuals/teams in the department to ensure high quality and timely expedition of customer requests. * Maintain call center database by entering information. * Ensure all calls are answered in a timely manner. * Track incoming/outgoing packages for customers. * Resolve customer complaints, concerns and request. * Follow up with customers to collect fees for tool replacement. * Complete tasks in a timely manner by meeting or beating deadlines. * Perform other duties as assigned. Education & Experience: * High School Diploma or equivalent required. * 2+ years of Call Center experience required. * SAP experience is a plus. * Sales experience is a plus. * Bilingual (English/Spanish) is required. Skills & Abilities: * Strong knowledge of Microsoft Office including Word, Excel, Outlook, etc. * Ability to type 50 WPM. * Effective listening skills. * Ability to multi-task. * Ability to handle escalated calls * Excellent interpersonal, written, and oral communication skills.

Responsibilities

The representative is responsible for handling incoming calls, providing product information, and resolving customer complaints. They must also maintain the call center database and track packages for customers.