Call Center Representative -FlexStaff (TEMP) at FlexStaff

Garden City, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Sep, 26

Salary

22.0

Posted On

13 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Epic Software, Customer Service, Interpersonal Communication, Problem Solving, Time Management, Organizational Skills, HIPAA Compliance, Call Routing, Appointment Scheduling, Insurance Verification

Industry

Staffing and Recruiting

Description

*Must have prior experience with EPIC Location: Garden City Pay Rate: $20-22/hour Schedule: Must be available to work any 8 hour shifts for a 40 hour work week between 8am & 8pm (For example 9:00am-5:30pm) Our company’s mission is to restore quality of life and promote overall patient wellness. We are committed to providing the most comprehensive Physical & Aquatic Therapy and customer support in the Physical & Aquatic Therapy Industry through excellence in education, service and marketing. Under direct supervision of the Patient Satisfaction Manager, the Patient Satisfaction Coordinator is responsible for assisting in our commitment to provide our patients with a stellar patient experience by ensuring the highest quality and compassionate care. Essential Functions: * Effectively communicate changes to administration procedures of the front office, including telephones, processing, scheduling, and verifications. * Route escalated calls to the appropriate department and personnel. * Complete tasks surrounding the nature of the call and providing the highest level of patient care and support. * Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits. * Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations. * Answer a high volume of calls Knowledge & Skills Required: * High School Diploma or equivalent * Strong customer service skills; ability to diffuse client frustrations * Excellent interpersonal and communication skills * Ability to use logic and problem-solving skills to resolve issues * Ability to work independently under tight deadlines in a rapidly changing environment * Excellent time management and organizational skills Physical Requirements The above statements are meant to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate. Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the company’s services (may include: visitors, patients, staff members, or others). *Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

Responsibilities

The role involves managing a high volume of calls to schedule appointments, verify insurance, and update patient demographics. The representative is responsible for routing escalated calls and ensuring a high-quality patient experience in accordance with HIPAA guidelines.