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Call Center Representative at FORTIS Colleges and Institutes

White Marsh, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Basic Pc Skills, Persuasive Communication Skills, Typing, Customer Service Experience, Goal Orientation, Integrity, Multi-tasking, Detail Orientation, Organizational Skills, Effective Interaction

Industry

Higher Education

Description

Represents and provides information about the EA schools to prospective students via the telephone. Essential Duties and Responsibilities: * Transfers phone calls to appropriate campus * Provides information about campuses * Provides a professional company image through phone interaction * Accurately and completely portrays educational programs, expected outcomes, student services, and financial consideration to students * Organizes workflow to meet departmental goals * Meets all quality standards * Regular and reliable attendance Qualifications Skills/Competencies/Qualifications: * High School Diploma or GED * Basic PC skills with capability to learn customer service applications * Persuasive communication skills * Typing 20-25 wpm * Previous call center / customer service experience preferred * Record of achievement illustrating strong goal orientation * Display of highest levels of integrity and intelligence * Ability to multi-task and to succeed within strict deadlines * Strong detail orientation and capability to be highly organized * Proven ability to interact effectively with prospective students

Responsibilities

The Call Center Representative provides information about EA schools to prospective students via telephone. They also transfer calls to appropriate campuses and maintain a professional company image during interactions.