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Call Center Representative/Front Desk Associate at DCSS MANAGEMENT LLC
Conyngham, Pennsylvania, United States -
Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

0.0

Posted On

22 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Medical Office Experience, Communication Skills, Multitasking, Organizational Skills, Computer Skills, Typing Skills

Industry

Construction

Description
Description Job Summary The Call Center Representative/Front Desk Associate is a dual-role position responsible for delivering excellent customer service both in-person and over the phone. This role will spend one day per week at the front desk, assisting patients with check-in, scheduling, and general office support, and four days per week in the call center, handling inbound and outbound calls, scheduling appointments, answering questions, and resolving patient inquiries. The ideal candidate will be professional, patient-focused, and able to balance administrative tasks with high-volume call center responsibilities. Must be able to travel to our Berwick practice 1 day a week. Requirements Education, Skills, and Experience: High School Diploma or GED required 1-3 years of medical office experience Excellent Computer (basic competency, excel, email, etc.) and typing skills required Must demonstrate good oral, listening, and written communication skills in English and, if applicable, in Spanish or another second language. Ability to multitask, learns and assimilate new information and adapt to practice changes quickly. Exceptional organizational skills Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift a minimum of 15 pounds at times.
Responsibilities
The Call Center Representative/Front Desk Associate is responsible for delivering excellent customer service in-person and over the phone. This includes assisting patients with check-in, scheduling, and handling inbound and outbound calls.