Call Center Representative at High Country Community Health

Boone, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

18.0

Posted On

06 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer support, Phone communication, Verbal communication, Active listening, Patient focus, Adaptability, Multi-tasking, Time management, Problem solving, Inbound calls, Outbound calls

Industry

Medical Practices

Description

Description Department: Clinical Services We are looking for a Call Center Representative that will be the liaison between the clinic staff and our current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints and inquiries; keeping patient satisfaction at the core of every decision and behavior. Responsibilities: Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Communicate directly with providers and clinic staff in order to facilitate resolutions for our patients Identify patients’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage patients by taking the extra mile Meet personal/team qualitative and quantitative targets Track and identify barriers and issues as they arise Other duties as assigned Requirements Previous experience in a customer support role, preferred Strong phone and verbal communication skills along with active listening Patient focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively High school degree *HCCH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HCCH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. HCCH conducts background checks on all final candidates. Employment is contingent upon a clear background check or approval of the CEO.

Responsibilities

The representative will manage high volumes of inbound and outbound calls while acting as a liaison between clinic staff and patients. They are responsible for resolving patient inquiries, complaints, and issues while maintaining high standards of patient satisfaction.