Call Center Representative at JOHNSON HEALTH TECH TRADING INC

Village of Cottage Grove, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

18.0

Posted On

12 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, Troubleshooting, Phone Support, Email Support, Chat Support, Case Documentation, KPI Achievement, Product Knowledge, Microsoft Office Suite, Written Communication, Verbal Communication, Critical Thinking, Problem Solving, Schedule Adherence

Industry

Wholesale

Description

Description Looking for a career that ignites your passion, challenges your skills, and rewards your efforts? Your search ends here, at Matrix - where we offer Technical Support Reps an exciting opportunity to join our dynamic team. As a valued member, you will enjoy flexibility, a regular schedule, and competitive pay with the potential for bonuses. As one of the biggest brands in fitness, Matrix takes pride in providing unparalleled customer service to our clients. You will be at the forefront of this mission, taking calls and providing technical support to ensure our customers receive the highest level of care. Our dedication to excellence has earned us a reputation as a leader in fitness and wellness, and we are seeking individuals who share our passion for customer service. By joining our team, you will become a part of Forbes 2021 Best Places to Work in the World, an elite group of companies committed to creating a positive and supportive work environment. Don't miss this opportunity to elevate your career and join the Matrix family. Apply now and let's make a positive impact together! Hours: 8am-5pm Monday-Friday, no nights or weekends! Location: Cottage Grove, WI-This will be 100% onsite. Position Overview: Under the direction of the Technical Support Supervisor, the Technical Support Agent handles a high volume of customer contacts through phone, email, and chat. Agents perform technical troubleshooting and a variety of customer technical support duties in accordance with company policies and procedures. This is a non-supervisory position. Responsibilities: Provide Outstanding Service to Dealers, Consumers, and Service Providers: · Maintain good attendance and adherence to schedule. · Answer and respond to a high volume of phone calls, emails, and chat contacts from customers in need of technical support. · Support multiple queues. · Follow posted protocols and diagnostics to help troubleshoot and resolve problems in a cost-effective way. · Create parts orders; dispatch service technicians; collect billing information. · Document and maintain comprehensive customer case records. · Efficiently utilize tools and resources · Achieve and maintain posted KPIs including but not limited to contacts, order accuracy, availability, and quality. · Promote a positive and collaborative team atmosphere with co-workers. · Build and maintain working knowledge of products. · Complete all required training and ongoing education. · Other duties as assigned Requirements Education: · Minimum high school diploma or equivalent required Experience: · Demonstrated customer service experience required · Minimum of 1 year call center experience preferred Other Requirements: · Working knowledge and experience with Microsoft Office suite or comparable software · Excellent written and verbal communication skills · Think critically to analyze and solve problems Benefits: We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include: · Health & Dental Insurance · Company paid Life Insurance · 401(k) · Paid Time Off benefits · Free access to our state-of-the-art onsite workout facility · Product discounts · Wellness programs · Free Yoga and workout classes · Opportunities to earn more PTO EOE/M/W/Vet/Disability #ZR

Responsibilities

The Technical Support Agent handles a high volume of customer contacts via phone, email, and chat, performing technical troubleshooting and support duties according to company procedures. Responsibilities include following diagnostics to resolve problems, creating parts orders, dispatching technicians, collecting billing information, and maintaining comprehensive customer case records.