Call Center Representative at LC SERVICES 1 LLC

Hickory, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

0.0

Posted On

30 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Call Management, Appointment Scheduling, Data Entry, Customer Service, Telephone Etiquette, Problem-Solving, Active Listening, Insurance Verification, Multitasking, Open Dental Software, Written Communication, Verbal Communication, Organizational Skills, Bilingual Abilities, Patient Rapport, Typing Accuracy

Industry

Medical Practices

Description

Description Join a dedicated team committed to providing exceptional service to our patients. We are looking for a dynamic and friendly individual to become a key member of our call center. If you thrive in a fast-paced environment, excel at multitasking, and have a passion for delivering top-notch customer service, we’d love to hear from you! Key Responsibilities: Call Management: Professionally handle incoming calls to schedule appointments for new and existing patients, ensuring timely and efficient service. Routing & Coordination: Direct calls to the appropriate departments or individuals as necessary. Data Entry: Accurately collect and update patient and insurance information using Open Dental software. Cross-Training: Engage in cross-training across various departments, with opportunities for rotational duties. Customer Satisfaction: Meet scheduling targets and consistently deliver high levels of customer satisfaction. High-Volume Call Handling: Manage a large volume of inbound calls with compassion and professionalism, addressing inquiries and concerns effectively. Telephone Etiquette & Problem-Solving: Demonstrate excellent telephone etiquette, active listening, and adept problem-solving skills. Outbound Calls: Make outbound calls to insurance companies and patients to verify eligibility, gather necessary information, and schedule appointments across multiple locations. Project Participation: Take part in projects, meetings, and complete additional tasks as directed by the leadership team. Preferred Qualifications: Experience in the dental industry or phone-based customer service, especially in high call volume settings. Strong written and verbal communication skills. Proactive and resourceful approach to problem-solving. Excellent organizational skills with the ability to prioritize tasks independently. Professional and supportive demeanor with patients. High accuracy in typing and data entry. Outgoing personality with a talent for building rapport over the phone. Motivation to meet and exceed company goals. Education/Experience: High school diploma or equivalent. Bilingual abilities are a plus. 1-2 years of dental experience, required OMS software experience, preferred Benefits: Competitive pay. Medical, Vision, and Dental Insurance. 401k with matching contributions. Paid Time Off (PTO) and Holiday pay. Schedule: Monday through Thursday, 7:45 a.m. to 4:30 p.m. and Friday 7:45 a.m. to 2:00 p.m.

Responsibilities

Manage high-volume inbound and outbound calls to schedule patient appointments and coordinate with insurance companies. Accurately update patient records using Open Dental software while ensuring high levels of customer satisfaction.