Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Call Center Representative at Legacy Parking
Chicago, Illinois, United States -
Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication, Technical Troubleshooting, Windows Based PC Hardware, Windows Based PC Software, Fast Paced Environment, Internet Based Applications, Verbal Communication, Written Communication, Team Leadership

Industry

Facilities Services

Description
Description Legacy Parking is a quickly growing parking management company that is looking to add a Call Center Representative to our team in Downtown Chicago. Our Call Center team is the voice of our company, and we are looking to hire someone who has a positive attitude and give off a cheerful demeanor. It's crucial that the person in this position is customer service oriented and has the ability to communicate effectively in English (Spanish is a plus). Primary Responsibilities: Answer a high volume of inbound calls and respond to emails as well as live chats from customers Handle escalated issues and customer complaints Resolve customer concerns while providing top of the line service Navigate internal database and input customer information Utilize customer service experience to assist coworkers and teammates with issues they are unable to resolve Act as a team leader when the manager is unavailable Provide an excellent customer experience with every call Qualifications: Technical Troubleshooting Experience and an understanding of Windows based PC hardware and Software. Ability to work in fast paced environment Ability to navigate multiple internet-based applications simultaneously Excellent verbal and written communication skills Must have weekend and night availability - shift differential for weekend and/or overnight shifts. Part-time hours needed. This is not a remote position. It is required to be onsite.
Responsibilities
The Call Center Representative will answer a high volume of inbound calls, respond to emails and live chats, and handle escalated issues and customer complaints. They will also navigate the internal database, assist coworkers, and provide excellent customer service.