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CALL CENTER REPRESENTATIVE at Milwaukee Eye Care Associates
Milwaukee, Wisconsin, United States -
Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

0.0

Posted On

22 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer support, Call center operations, Appointment scheduling, Multi-line phone systems, Written communication, Verbal communication, Active listening, Computer skills, Keyboarding, Multi-tasking, Time management, Insurance authorization, Data entry, Patient relations

Industry

Hospitals and Health Care

Description
Description We are looking for a full-time Call Center Representative that will be the liaison between our practice and its current and potential patients. Must have previous experience working in a fast-paced call center environment. Successful candidate must be able to effectively schedule 50+ appointments per day and address inquiries and urgent calls; keeping patient satisfaction at the core of every decision and behavior. Responsibilities Manage large amounts of inbound calls in a timely manner Schedule appointments for 9 providers Follow communication “scripts” when handling different patient calls Identify patients’ needs, clarify information, research every issue and provide solutions and/or alternatives Takes accurate messages as required and delivers to correct department Build sustainable relationships and engage patients by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Obtain insurance authorizations when required Requirements Requirements Previous experience in a customer support/call center role Familiarity with complex multi-line phone systems Strong written and verbal communication skills along with active listening Strong computer and keyboarding skills Patient focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively High school degree Hours: Monday – Friday, 7:55am-5:00pm We offer an excellent benefit package including Health/Dental Insurance, Vision, 401(k) with employer match, Paid Time Off (PTO), Holiday Pay, Life Insurance and Short-Term Disability. We are an Equal Employment Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Responsibilities
The representative will manage high volumes of inbound calls and schedule appointments for 9 providers while maintaining patient satisfaction. They are also responsible for documenting conversations in the database and obtaining necessary insurance authorizations.