Call Center Representative at NeoPulse

Chula Vista, California, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jul, 26

Salary

20.0

Posted On

25 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Sales, Medical terminology, Data entry, Typing, Multi-line telephone, Appointment scheduling, Insurance verification, CRM, Electronic health records, Communication, Time management, Organizational skills, Bilingual, Computer literacy, Conflict resolution

Industry

Description

Position Summary The Call Center Representative/ Sales Representative is responsible for providing best-in-class patient experience. Will handle inbound and outbound calls to patients to answer questions, schedule appointments, and provide information regarding services, and current promotions. Essential Duties and Responsibilities * Answer, direct calls, take messages and forward to appropriate department. Minimum of 90 calls per day. * Drives revenue by managing inbound/outbound calls to sell health services including Lipflow, Lasik and internet leads CVS Health Careers +4 * Provide prompt, accurate, concise, and courteous responses to patient inquiries. * Provide quality service at every encounter. Keep patient wait time under five minutes. * Provide patients with information regarding services, charges, routine treatment procedures, and current promotions. * Use sound judgment in handling calls, especially with upset patients. Identifying urgent calls and escalating to Providers, Managers and Technicians. * Assist with new patient registration. * Verify Insurance eligibility. * Schedule appointments for patients. Review appointment date, time, location, and provider name with caller. * Obtain/verify and enter accurate demographic information into CRM (address, telephone number, name of insurance or self-pay status). * Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable). * Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization * Make outbound calls to inactive patients to attempt to schedule follow up appointment. * Take detailed notes using electronic health record system. * Following up on calls when necessary. * Maintain Call logs and reports. Minimum Qualifications * High school diploma or GED equivalent. * 2 years customer service experience required. 6 months experience working in a Call Center preferred. * Must have good telephone skills. Experience with high call volume preferred. * Knowledge of medical terminology and/or medical front office procedures preferred. * Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high workload environment. * Bilingual in Spanish/English required. Ability to communicate effectively with callers who speak English as a second language. * Excellent written and verbal communication skills. * Intermediate computer literacy (i.e., use computer system to manage and schedule appointments, access electronic medical record information, etc.) * Excellent Customer Service Skills. * Ability to handle stressful situations calmly and with compassion. * Excellent data entry and typing skills. * Experience answering a multi-line telephone. Routing calls to appropriate resources. * Must have 2 years Sales Experience Competencies * High level of integrity; ability to maintain confidentiality. Able to exercise mature and sound judgment. * Excellent written and oral communication skills. * Strong organizational skills and excellent time management skills with the ability to manage multiple tasks with strict timelines. * Ability to work independently and as a member of a results-oriented team. * Computer Literacy advanced MS Office/Excel skills. * Ability to read and interpret documents including process, procedure, and manuals. Working Conditions Work is performed inside a temperature-controlled office building with open floor plan. This job operates in a professional office environment with a business casual dress code. This role will routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Must be able to work in a fast-paced environment. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must be able to lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Direct reports None Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Responsibilities

The Call Center Representative manages inbound and outbound patient calls to schedule appointments, verify insurance, and provide information on health services. They are responsible for driving revenue through sales of health services while maintaining high-quality patient interactions and accurate documentation.