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Call Center Representative at Network Temp Inc
New York, New York, United States -
Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

29.0

Posted On

26 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Phone Experience, Computer Literate, De-escalation, Documentation, Research, Organization, Active Listening, Problem-Solving, Verbal Communication, Written Communication, Payroll Knowledge, Bilingual

Industry

Staffing and Recruiting

Description
Description Job Responsibilities: Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction. Other assignment as necessary. -Extensive phone experience and computer literate. Additional Notes: Onsite Our Call center agents need customer service skills, should have experience in a call center and payroll knowledge. A prime candidate would have worked in a call center or in a customer service (over the phone) capacity and have been a payroll clerk, coordinator, administrator, specialist, timekeeper or manager etc., in the last few years. They must be skilled in de-escalation, documentation, research, be organized and demonstrate ICARE values (Integrity, Compassion, Accountability, Respect, Excellence). Requirements Skills: Required Skills & Experience: Two (2) years of experience and Bilingual (facility specific). Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers. Active listening providing full attention to callers to understand their concerns and needs. Effective problem-solving to analyze a situation, identify core issue and find effective solution. Additional Skills and Experience: Required ANSWER PHONES, SCHEDULE APPOINTMENTS, BI-LINGUAL, CUSTOMER INQUIRIES, CALL CENTER REPRESENTATIVE Education: Required Education: -High School Diploma or general education degree (GED).
Responsibilities
Primary duties involve answering customer questions, resolving complaints, and providing technical support to ensure high levels of customer satisfaction. Agents will also handle other assignments as necessary.