Call Center Representative at People's Community Clinic

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jul, 26

Salary

18.0

Posted On

10 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Appointment scheduling, Insurance eligibility verification, HIPAA compliance, Electronic medical records, Practice management systems, Bilingual English/Spanish, Multi-tasking, Computer literacy, Communication, Data entry, Problem solving

Industry

Hospitals and Health Care

Description

Overview Call Center Representatives support the mission of People's Community Clinic by helping coordinate the flow of patient callers in a manner that reflects superior customer service and ensures timely patient care. Compensation: $16.00- $18.00 per hour based on experience and qualifications. Responsibilities Under the direction of the Call Center Supervisor, this individual’s primary responsibilities include: Answer all incoming calls in a timely, professional and courteous manner Schedule new and return appointments for patients following scheduling guidelines Explain registration process and give directions to new patients; explain procedure preparation to patients as needed Assist callers with information and referral to appropriate resources Review and check insurance eligibility; explain required documents Retrieve calls from voice mail and assist callers as needed Identify opportunities to improve work flow, work processes and patient care, and work cooperatively to implement these and other quality improvements Adhere to HIPAA guidelines Qualifications Education: High school diploma/GED required. Some college preferred. Experience: Two years of experience working in a physician’s office or healthcare facility; Call Center experience strongly preferred. Knowledge, Skills, and Abilities: Bilingual English/Spanish Exceptional customer service skills Ability to interact successfully with people from a variety of backgrounds and abilities. Basic computer literacy Working knowledge of electronic medical records and practice management systems. Ability to multi-task in a high change environment Our Benefits Include: 18 PTO days per year & 11 paid holidays Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses. Dental & Vision Flexible Spending Accounts Employer-paid Life Insurance Employer-paid Short-Term and Long-Term Disability Annual Training 403(b) with 5% employer matching People’s Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity, or sex stereotyping.

Responsibilities

The Call Center Representative coordinates patient caller flow to ensure timely care and professional service. Responsibilities include scheduling appointments, verifying insurance eligibility, and assisting patients with registration and resource referrals.