Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Call Center Representative at People's Community Clinic
Austin, Texas, United States -
Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

18.0

Posted On

28 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Bilingual English/Spanish, Customer Service Skills, Interaction Skills, Basic Computer Literacy, Electronic Medical Records Knowledge, Practice Management Systems Knowledge, Multi-tasking Ability

Industry

Description
Overview Call Center Representatives support the mission of People's Community Clinic by helping coordinate the flow of patient callers in a manner that reflects superior customer service and ensures timely patient care. The starting range for this position is $16.00 - $18.00 hourly. Responsibilities Under the direction of the Call Center Supervisor, this individual’s primary responsibilities include: Answer all incoming calls in a timely, professional and courteous manner Schedule new and return appointments for patients following scheduling guidelines Explain registration process and give directions to new patients; explain procedure preparation to patients as needed Assist callers with information and referral to appropriate resources Review and check insurance eligibility; explain required documents Retrieve calls from voice mail and assist callers as needed Identify opportunities to improve work flow, work processes and patient care, and work cooperatively to implement these and other quality improvements Adhere to HIPAA guidelines Qualifications Education: High school diploma/GED required. Some college preferred. Experience: Two years of experience working in a physican's office or healthcare facility; Call center experience strongly preferred. Knowledge, Skills, and Abilities: Bilingual English/Spanish Exceptional customer service skills Ability to interact successfully with people from a variety of backgrounds and abilities. Basic computer literacy Working knowledge of electronic medical records and practice management systems. Ability to multi-task in a high change environment We want you to do your best throughout the interview process. CLICK HERE to learn more about how to prepare.
Responsibilities
Call Center Representatives answer incoming calls and schedule appointments for patients. They assist callers with information, check insurance eligibility, and identify opportunities for workflow improvements.