Call Center Representative (Remote After Training) at Tech Systems

Wakefield, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Oct, 26

Salary

25.0

Posted On

11 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Call Center Operations, Banking Experience, Communication Skills, Microsoft Office, Customer Service, Email Communication, Account Maintenance, Online Banking Support

Industry

IT Services and IT Consulting

Description

IMMEDIATE BANKING CALL CENTER REPRESENTATIVE NEEDED - HYBRID SCHEDULE OFFERED - $25/HR OPPORTUNITY TO WORK FOR ONE OF THE LARGEST BANKING ORGANIZATIONS IN THE AREA FULL TIME OPPORTUNITY WITH ROOM FOR ADVANCEMENT SHIFT: CANDIDATES MUST BE FLEXIBLE BETWEEN 930AM-8PM 4 week days and Saturday is REQUIRED EVERY WEEK 9am-3pm. The possible shifts are 9:30-6:30, 10:00-7:00 or 11:00-8:00. WAKEFIELD, MA $25/HR Qualifications: 2 years of call center experience or banking experience Excellent communication skills Microsoft Office proficient Description •Provide outstanding service via phone and email to all online banking end users with outgoing personality and professionalism; successfully address customer questions and concerns. • Provide a high level of customer service to all online banking end users. • Provide support to online banking call volume for the customer service center • Utilize strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner. • Serve as a service liaison between online customers of Eastern Bank and all third-party service providers. • Process new online account set-ups and perform ongoing maintenance to existing online accounts. • May be required to assist other areas of the call center on an as-needed basis. Job Type & Location This is a Contract to Hire position based out of Wakefield, MA. Pay and Benefits The pay range for this position is $23.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Wakefield,MA. Application Deadline This position is anticipated to close on Jul 24, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Responsibilities

Provide professional phone and email support to online banking users to resolve questions and concerns. Process new account setups and perform ongoing maintenance for existing online banking accounts.