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Call Center Representative at Revel Staffing
Phoenix, Arizona, United States -
Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication Skills, Empathy, Professionalism, Customer Service, Problem Solving, Organization, Basic Math Skills, Computer Literacy

Industry

Staffing and Recruiting

Description
A fast-growing healthcare organization is hiring a Call Center Representative to be the first point of contact for patients—answering calls, scheduling appointments, and making sure every patient feels confident about their care. You do not need a medical background. What matters most are your communication skills, empathy, professionalism, and customer service mindset. Key Responsibilities Answer inbound calls and make outbound follow-up calls to patients and prospective patients. Greet new and hesitant patients with warmth and professionalism; guide them toward their first appointment. Schedule, reschedule, and cancel appointments accurately according to clinic guidelines. Convert inquiries and leads into scheduled visits by clearly explaining services and next steps. Act as a liaison between patients and providers, relaying messages and requests clearly and promptly. Provide clear information on services, procedures, office policies, and basic billing questions. Handle patient questions, concerns, and complaints in a calm, solution-focused manner. Follow established scripts and protocols for triage and patient inquiries. Escalate complex issues to supervisors or clinical staff when appropriate. Verify patient demographics, insurance information, and eligibility. Enter, update, and maintain accurate patient records in the EMR system. Assist with general administrative and support tasks as needed. Qualifications High School Diploma or GED required MediClear credential or equivalent HIPAA compliance certification required Experience in a high-volume call center or customer service role (healthcare experience a plus) Strong verbal and written communication skills with a professional phone presence Ability to stay calm, organized, and solutions-focused under pressure Basic math skills and comfort handling numbers (copays, balances, etc.) General computer literacy; familiarity with Microsoft Office and EMR systems is a plus
Responsibilities
The Call Center Representative will be the first point of contact for patients, answering calls and scheduling appointments. They will also provide information on services and handle patient inquiries and concerns.