Call Center Representative - Seasonal at DIGGERS HOTLINE INC

New Berlin, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

19.0

Posted On

24 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Answering Inbound Calls, Data Entry, Program Navigation, Policy Adherence, Procedure Following, Reading Documents, Map Reading, Time Management, Listening, Problem-Solving, Communication, Tact, Computer Skills, Keyboarding

Industry

Utilities

Description

Description Have you heard “Call Before You Dig”? If you’re safety-conscious, like helping people, and can stay calm + accurate in a fast-moving environment—this could be your fit. Diggers Hotline is Wisconsin’s One Call Notification Center. We help protect people and underground utilities by making sure excavation starts with the right locate request. You’ll answer inbound calls and create utility-locate requests for excavators across Wisconsin so they can dig safely and avoid damaging buried utilities. What you’ll do Take inbound calls in a fast-paced contact center Ask clear questions and capture accurate details Use computer systems for data entry and program navigation Follow policies and procedures to produce a correct request—every time We are looking for Full Time and Part Time, 1st Shift Team Members Requirements Quick self-check: Are you qualified? You’ll do well here if you can confidently say “yes” to these: I can read and interpret documents like policy/procedure manuals I can read a map and identify north, south, east, and west (this is vital) I show up on time and can consistently adhere to a set schedule I listen well, problem-solve, and communicate with confidence and tact I have strong computer skills (keyboarding + navigating multiple programs) This is a safety-sensitive role—I can pass a pre-employment drug screen Preferred: customer service experience and/or call center background. If you answered “YES” to all of the above…we want to talk to you. Paid training: $18.50/hour You must be available every day for the full 4-week classroom training Training begins: March 30th, and is Monday - Friday 8:00am - 2:30pm (includes a 30 minute unpaid lunch) After training: $19.00/hour Earned after successfully completing 4-week training class plus 4 weeks taking live calls General shift availability will be discussed during phone and in-person interviews. Ask about the potential for permanent hire A couple important notes Diggers Hotline is a drug-free environment No phone calls, please (qualified applicants will be contacted) EOE

Responsibilities

The representative will answer inbound calls to create utility-locate requests for excavators across Wisconsin, ensuring safety by avoiding damage to buried utilities. This involves asking clear questions, capturing accurate details, and using computer systems for data entry while strictly following established policies and procedures.