Call Center Representative at Serenity Mental Health

Fort Worth, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

16.5

Posted On

13 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Customer Service, Problem Solving, Empathy, Time Management, Attention to Detail, Scheduling, Follow-up, Patient Care, Conflict Resolution, Data Entry, Insurance Verification, Professionalism, Adaptability, Teamwork, MS Office Proficiency

Industry

Mental Health Care

Description

Ready to Make an Impact in Healthcare? Join Serenity. Want to be part of something meaningful without a clinical background? This is your moment. At Serenity Healthcare, we’re transforming mental wellness with compassion, innovation, and a people-first approach. No Healthcare Experience? No Problem. We’re not looking for medical backgrounds — we’re looking for calm, clear communicators who know how to solve problems and keep things moving. If you’re steady under pressure, thrive in a fast-paced environment, and genuinely care about helping others, you’ll feel right at home. Bring your focus, empathy, and drive — we’ll train you on the rest. The Role: Call Center Representative | Fort Worth, TX As a Call Center Representative, you’ll connect with potential patients who’ve expressed interest in starting their healing journey but may be uncertain or hesitant. With a blend of empathy and confident follow-up, you’ll gently guide them toward booking their first appointment—turning leads into lasting patient relationships. What You’ll Be Doing: Gently guide hesitant patients to book their first appointment with care & empathy Convert new leads into patients with confident, results-driven follow-up Schedule, adjust, and cancel appointments with accuracy Act as a liaison between established patients and their provider Working with other healthcare professionals to ensure seamless patient care Provide information about healthcare services, procedures, and policies Handle patient concerns, complaints, and questions promptly and professionally Follow protocols for managing patient inquiries and issues Resolve patient issues, offer solutions, and escalate when needed Verifying patient information, insurance details, and eligibility Accurately enter and update patient info in the EMR system Other duties as assigned Who We Are: Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare. Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire. You will need to attend four consecutive 40-hour weeks for training; after you may choose full-time or part-time. What You Need: High School Diploma or GED Proven experience in a high-volume customer service industry Excellent verbal and written communication Proficiency with MS Office applications a plus Basic math skills Why You’ll Love Working at Serenity: Starting at $16.50/hour with growth opportunities to $19.50/hour within six months Additional $1.00 per hour differential pay for fluent bilingual Spanish/English speakers (must pass in-house assessment) Luxe-level benefits: We cover 90% of medical, dental & vision 401(k) – because your future deserves self-care too 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge Flexible Shift Hours

Responsibilities

As a Call Center Representative, you will connect with potential patients and guide them toward booking their first appointment. You will also handle patient inquiries, resolve issues, and maintain accurate patient information.