Call Center Representative (Work From Home) at COMMERCIAL INSURANCE NET LLC

, , -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

0.0

Posted On

20 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Remote Call Center, Inbound Calls, Outbound Calls, Script Reading, Communication Skills, Interpersonal Skills, Customer Satisfaction, Data Entry, Time Management, Decision Making, Active Listening, Typing Skills, Google Workplace, CRM Software, Bilingual Spanish

Industry

Insurance

Description

Tivly is one of the fastest-growing, profitable Insurtech companies that connect businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and customer management platform, we deliver qualified new customers to our partners and match businesses with insurance providers who fit their specific business needs. Candidates must currently live in one of the following states: Alabama, Florida, Georgia, Michigan, Mississippi, Missouri, North Carolina, Oklahoma, Tennessee, Texas, or Virginia. Summary The work-from-home Contact Center Representative works in a high-volume, fast-paced environment, handling inbound and outbound calls (no cold calling) for customers seeking a commercial insurance quote for their small business. The ideal candidate has a minimum of two (2) years of customer support experience working in a remote call center environment and is comfortable reading scripts. As the voice of our company, the Contact Center Representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction. Job Requirements Handle a large volume of inbound and outbound calls related to small business owners inquiring about commercial insurance needs. Follow communication scripts and use knowledge of products and services to go off-script when necessary. Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately. Meet daily qualitative and quantitative targets. Achieve all objectives for service, productivity, and quality standards. Five-day work week (full-time). Saturday may be required. Equipment Requirements: Must have a desktop or laptop Access to high-speed internet Dedicated noise-free workspace RAM & CPU: less than 80% usage RAM (physical memory): minimum 8 GB Qualifications Minimum of 2 years of experience providing customer support in a call center or similar environment Minimum of 2 years working from home High School diploma or equivalent Strong experience with technology and proficient with computers, including Google Workplace (formerly G Suite), Google Chrome, and CRM software Strong typing and data entry skills If applying for a bilingual role in Spanish, you must be fluent in speaking, reading, and writing Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice. Strong time management and decision-making skills. Interest in repetitive tasks. Inclusion: It's Simple, We All Belong Tivly celebrates diversity and equality! We are committed to building a team with a diverse variety of experiences, talents, and perspectives. We believe that creating a culture where everyone can fit in and belong has a positive influence on our communities and our customers. The more inclusive we are, the better our work will be. Creating a culture of equality isn’t just the right thing to do; it’s what Tivly chooses to do.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The representative will handle a large volume of inbound and outbound calls for small business owners seeking commercial insurance quotes, ensuring all customer inquiries, cancellations, and confirmations are handled appropriately by following communication scripts. They must meet daily targets for service, productivity, and quality standards while building positive customer relationships.