Call Center Reservations Representative at Westgate Resorts

Ocoee, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

23.0

Posted On

04 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Multitasking, Listening, Attention to Detail, Sales Performance, Team Collaboration, Time Management, Bilingual (English/Spanish)

Industry

Hospitality

Description

Company DescriptionWestgate Resorts is a world leader in the timeshare and hospitality industry. Pay & BenefitsStarting Pay: $16.00/hour + performance-based commissionsAverage Earnings: $20–$23/hour with commissions and shift differentialsBilingual Pay: $16.50/hour for Spanish-speaking candidatesShift Differential: +15% for Sat–Sun, +10% for Mon–Fri after 5 PMDaily Pay Benefit: Access your pay when you need it - no waiting for payday!Paid Training, Supportive Leadership, Career Advancement & Development OpportunitiesSchedule: 11:30 AM - 8:00 PM Not accepting out of state candidates due to onsite training first 90 days. Must be based in FL and able to commute to the Ocoee, FL office for formal training prior to transitioning to working remotely from home.Job DescriptionAs a Remote Call Center Reservations Representative, you’ll handle inbound and outbound calls, assist owners with reservations and account inquiries, and ensure a 5-star experience with every interaction. Join us and build a rewarding career helping owners plan unforgettable vacations while receiving hands-on training onsite for your first 90 days, after which you’ll enjoy the flexibility to work remotely from home. If you love connecting with people, solving problems, and providing exceptional customer service, this is the role for you! What you'll do as a Call Center Reservations Representative:Handle inbound and outbound calls from Westgate Resorts owners in a high-volume call center environmentDeliver exceptional customer service by resolving inquiries quickly and professionallyAssist owners with booking, canceling, and modifying reservationsExplain timeshare ownership benefits, account details, and vacation package optionsProcess external exchange requests and promote Vacation Guard Travel ProtectionMaintain accurate call documentation and meet performance goals for quality and efficiencyCollaborate with your team to enhance guest experience and sales performanceQualificationsHigh school diploma or general education (GED) requiredProven ability to follow instructions and work independentlyMust be able to work weekends and holidays as neededExcellent communication, listening, and multitasking skillsPositive attitude, strong work ethic, and passion for customer satisfactionMust successfully pass a background check and drug screeningBilingual (English/Spanish) preferredAdditional InformationWhy Westgate?Comprehensive health benefits – medical, dental and visionPaid Time Off (PTO) – vacation, sick, and personalPaid Holidays401K with generous company matchGet access to your pay as you need it with our Daily Pay benefitFamily benefits including pregnancy, and parental leave and adoption assistanceWellness ProgramsFlexible Spending AccountsTuition AssistanceMilitary LeaveEmployee Assistance Program (EAP)Life, Disability, Accident, Critical Illness & Hospital InsurancePet InsuranceExclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunitiesCommunity Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

Responsibilities

As a Call Center Reservations Representative, you will handle inbound and outbound calls, assist owners with reservations and account inquiries, and ensure a 5-star experience with every interaction. You will also maintain accurate call documentation and meet performance goals for quality and efficiency.