Call Center Reservations Representative at Westgate Resorts

Ocoee, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

23.0

Posted On

04 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Multitasking, Listening, Positive Attitude, Work Ethic, Bilingual, Reservation Management, Call Documentation, Team Collaboration, Sales Performance, Timeshare Knowledge, Account Management, Vacation Planning, Performance Goals

Industry

Hospitality

Description

Company Description Westgate Resorts is a world leader in the timeshare and hospitality industry. Pay & Benefits Starting Pay: $16.00/hour + performance-based commissions Average Earnings: $20–$23/hour with commissions and shift differentials Bilingual Pay: $16.50/hour for Spanish-speaking candidates Shift Differential: +15% for Sat–Sun, +10% for Mon–Fri after 5 PM Daily Pay Benefit: Access your pay when you need it - no waiting for payday! Paid Training, Supportive Leadership, Career Advancement & Development Opportunities Schedule: 11:30 AM - 8:00 PM Not accepting out of state candidates due to onsite training first 90 days. Must be based in FL and able to commute to the Ocoee, FL office for formal training prior to transitioning to working remotely from home. Job Description As a Remote Call Center Reservations Representative, you’ll handle inbound and outbound calls, assist owners with reservations and account inquiries, and ensure a 5-star experience with every interaction. Join us and build a rewarding career helping owners plan unforgettable vacations while receiving hands-on training onsite for your first 90 days, after which you’ll enjoy the flexibility to work remotely from home. If you love connecting with people, solving problems, and providing exceptional customer service, this is the role for you! What you'll do as a Call Center Reservations Representative: Handle inbound and outbound calls from Westgate Resorts owners in a high-volume call center environment Deliver exceptional customer service by resolving inquiries quickly and professionally Assist owners with booking, canceling, and modifying reservations Explain timeshare ownership benefits, account details, and vacation package options Process external exchange requests and promote Vacation Guard Travel Protection Maintain accurate call documentation and meet performance goals for quality and efficiency Collaborate with your team to enhance guest experience and sales performance Qualifications High school diploma or general education (GED) required Proven ability to follow instructions and work independently Must be able to work weekends and holidays as needed Excellent communication, listening, and multitasking skills Positive attitude, strong work ethic, and passion for customer satisfaction Must successfully pass a background check and drug screening Bilingual (English/Spanish) preferred Additional Information Why Westgate? Comprehensive health benefits – medical, dental and vision Paid Time Off (PTO) – vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

Responsibilities

As a Call Center Reservations Representative, you will handle inbound and outbound calls, assist owners with reservations, and ensure a 5-star experience. You will also explain timeshare ownership benefits and maintain accurate call documentation.