Call Center Sales & Customer Care Specilist at British Swim School Hudson Waterfront

, , United States -

Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

17.0

Posted On

01 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Empathy, Sales, Customer Service, Bilingual English/Spanish, Communication, Problem Solving, Attention To Detail, Multitasking, Computer Literacy, Independent Work, Team Collaboration, Conversion Driven

Industry

Wellness and Fitness Services

Description

Benefits: Health insurance Paid time off Be the Human Voice That Saves Lives. In a world obsessed with “AI this” and “Chatbot that,” we’re doing something radical: We’re hiring more humans as agents in our call center. At British Swim School, we know that when it comes to a child’s safety, a lot of parents want to be able to talk to real person. And this is important to us. While we do offer lots of technology solutions, we will always need real people with heart, empathy, and the “human touch” to connect with parents about the most important decision they’ll make this year. The Mission: Why Your Voice Matters Drowning remains the number one cause of death for children ages 1 to 4. This isn’t just a statistic; it’s a call to action. As a Call Center Agent, you aren’t just “selling swim lessons” - you are a lifesaver on the other end of the phone. You’ll guide parents through our specialized water safety programs, helping them understand how our lessons protect their children and provide peace of mind. You also speak Spanish - and can consult callers effortlessly in both English as well as in Spanish Since this is a fully remote, home-based role requiring only a computer and a phone, we prioritize talent over traditional barriers and passionately welcome veterans and individuals with disabilities to lead our life-saving mission from the comfort of their own homes. What You’ll Be Doing Connecting, Not Just Calling: Engage in meaningful, human conversations with parents to explain the vital importance of our mission. Sales with Soul: Use warm leads to help families find the right program and enroll their children in the nation’s premier water safety and learn-to-swim franchise. Customer Advocacy: Provide top-tier service by solving problems, answering questions, and being a steady hand for our community. Sales & Customer Care Guide families through enrollment with confidence and enthusiasm. Handle inbound calls, texts, emails, and tickets with empathy and professionalism. Ask thoughtful questions to understand family goals and recommend the right class level. Overcome objections and confidently guide families toward enrollment. Support retention efforts by understanding concerns and offering thoughtful solutions. Provide clear explanations of policies, billing, and scheduling. Admin & Operational After-Sales Responsibilities Process cancellations, online enrollments, account updates, and billing changes. Manage and maintain our in-house ticketing system. Follow SOPs accurately and consistently. Document interactions thoroughly to ensure smooth team communication. Catch errors before they become problems - strong attention to detail is essential. Balance accuracy with efficiency while managing multiple systems. Who You Are Distinctly Human: You have a warm, engaging personality and believe that empathy is a superpower. A Connector: You can easily connect with callers you have never talked to before on the phone. A Natural Communicator: You can turn a standard inquiry into a life-changing enrollment. Purpose-Driven: You want a job that offers more than a paycheck - you want to know your work directly contributes to saving lives. Highly detail-oriented and process-driven. Strong communicator with a warm, confident phone presence. Must have sales experience and be conversion driven: Comfortable with sales conversations and asking for the sale. Able to multitask while maintaining accuracy. Forward thinker who anticipates issues before they happen. Comfortable working independently but collaborative with the team. Role Requirements Call center, sales, admin, or high-touch customer service experience preferred. Strong computer literacy (Google Suite, CRMs, spreadsheets). Ability to follow SOPs and maintain accuracy across systems. Reliable high-speed internet, computer with webcam, and headset. Ability to work evenings and weekends (we operate 7 days/week). Bilingual English/Spanish required. Compensation & Perks Weekly base pay Monthly Commission + performance bonuses (up to 25% extra over base pay upon goal achievments) Flexible scheduling Gym reimbursement (up to $25/month) 401(k) plan Medical insurance options Growth opportunities within a fast-growing franchise Why Join British Swim School? We are the industry leader for a reason. When you join our team, you join a family dedicated to excellence, safety, and making a real-world impact every single day. Be our human voice. Help us ensure that every child is safe in the water. This is a remote position.

Responsibilities

The primary role involves engaging in meaningful conversations with parents to explain water safety programs, guiding them through enrollment using warm leads, and providing top-tier customer advocacy by solving problems and answering questions. Agents will also handle inbound communications (calls, texts, emails, tickets) and manage administrative tasks like processing changes and maintaining the ticketing system.