EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.

Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, re-manufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what’s next with Custom Truck One Source.
Are you a driven candidate with solid experience? If so, we are looking for you! We are growing rapidly and looking for a Call Center Service Advisor who will partner with our team. The role is located at our Acheson, Alberta location. You will be responsible for providing quality products to our customers in a timely, cost-efficient manner.

• Timely answers inbound e-mails and phone calls related to service issues.
• Identifies problems and services by listening to customer’s description of symptoms, clarifying de-scription of problems.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database sys-tem.
• Communicate with parts department to determine and locate part numbers for units.
• Maintains primary communication channel with customer by providing timeline estimates, answer-ing questions and concerns, arranging towing and temporary transportation, and communicating sta-tus updates to customer.
• Expectation to continually learn about products we carry. Training opportunities will be provided, but separate research and review may be required.
• Process invoices and payments for service repairs.
• Verifies warranty and service contract coverage by examining records and papers, explaining provi-sions.
• Contact fleet management companies that require authorization to start work or require estimates before authorizing repairs to begin