Call Center Service Representative - Remote (9:00 am-5:30 pm) - IDAHO – Mar at Zions Bancorporation

Pocatello, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

17.0

Posted On

20 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Inbound Phone Interactions, Problem Solving, Product Knowledge Sharing, Communication Skills, Technology Navigation, Banking Knowledge, Financial Services Knowledge, Keyboarding Skills, Spanish (Bilingual), Leadership Development

Industry

Banking

Description

It’s Always a Great Day at Zions Bancorporation! We are transforming what it means to work for a financial institution. Our people are what set us apart and make us great. Together we are building a culture that values diversity, celebrates growth, and creates a place of belonging for all our team members. We are committed to helping our people grow, develop, and advance in their careers - 33%25 of our job openings are filled by internal candidates. Our Workforce of the Future, Diversity, Equity, and Inclusion (DEI) programs, and Up-Skilling initiatives will open doors for you to build your network across the organization, strengthen your technical and soft skills, and give you opportunities to volunteer in the local communities that we serve. We believe that investing in your success and well-being is an investment in our customers and our business. Your Purpose Help every customer feel valued by your words and actions Inspire our customers to tell someone about their positive experience Deliver meaningful solutions for our customers through inbound phone interactions Seek to add value to each customers’ experience by sharing your knowledge of our products and services Develop your skills and knowledge in technology, banking, and leadership to help grow your career Build meaningful relationships with our customers What You Can Expect 100%25 fully remote position (requires internet connection and workspace free from distractions) 11 weeks virtual online training that begins Wednesday, March 25 at 9:00 am MST Paid training hours Monday-Friday, 9:00 am-5:30 pm MST Starting hourly wage of $17.00 Are you bilingual in Spanish? Upon completion of training and passing a Spanish language assessment, you will receive an additional $.75 per hour. After 6 months or less of proven performance, you are eligible for cross training and an additional $.75 per hour. Milestone Bonus at 6 months ($500), 12 months ($1,000), and 18 months ($1,500) What Makes You a Great Fit? You must live within 90 miles of a ID location Passion to serve others, learn continuously, and contribute positively to our culture Enjoy interacting with customers using your outstanding communication skills Experience helping customers solve problems, educate on products/services, and putting the customer first Knowledge of banking and financial services, a plus Knowledge of various computer software, ability to navigate multiple systems, and strong keyboarding skills High School diploma or equivalent Don’t meet every requirement? Studies have shown women and historically marginalized populations are not as likely to apply to jobs unless they meet each qualification. We are dedicated to building a diverse, equitable, and inclusive workplace. If this job appeals to you but your past experience doesn’t align perfectly with the qualifications in the job description, we encourage you to apply anyway. You may be a great fit for Zions Bancorporation. What Makes Us a Great Fit? Culture committed to your success 100%25 remote, work from home – save money, save commute time Competitive pay, plus monthly incentive opportunities Medical, Dental and Vision Insurance - START DAY ONE! Life and Disability Insurance, Paid Parental Leave and Adoption Assistance Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience Mental health benefits including coaching and therapy sessions Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire Employee Ambassador preferred banking products Monthly contests to keep things fun and rewarding Professional development/leadership development opportunities. Testimonials: See yourself at Zions "When I started here at the Call Center, I thought I would only give this a three-month try but getting to know the people I work with, found a work family which I felt I had to be a part of. Fourteen years later, I'm still here because of the wonderful work environment that was afforded to me!" "Zions Bank is so willing to invest in people, and if you want to accomplish something here the leadership will help you every step of the way. I have had nothing but support and encouragement throughout my time here and have been given an opportunity to truly make Zions Bank my career."

Responsibilities

The primary purpose is to help every customer feel valued through words and actions, inspiring positive experiences by delivering meaningful solutions via inbound phone interactions. Representatives are expected to share product knowledge and develop skills in technology, banking, and leadership to grow their careers.