Call Center Specialist (remote in Oregon) at Greater Oregon Behavioral Health

Hermiston, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

18.0

Posted On

05 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Data Entry, Record Keeping, Mail Processing, Phone Etiquette, Client Interviewing, Eligibility Assessment, Problem Solving, Confidentiality, Microsoft Office, Google Suites, Time Management, Multi-tasking

Industry

Mental Health Care

Description

Description Here at GOBHI, we understand and support diversity by appreciating it and encouraging it by creating a culture of dignity and respect for our employees. We are honored to be an Equal Opportunity Employer. GOBHI has an immediate opening for a full-time Brokerage Intake Specialist (Call Taker). This remote position will be based out of the employee’s home located in the state of Oregon or accepted radius. The Brokerage Intake Support Specialist will support with answering phones and responding to members. They perform computer data entry, inquiry requests and provide clerical duties to support the Medical Brokerage Call Center. Essential duties include: Data Entry of ride and billing information for completed rides. Maintains records and reports within areas of responsibility. Processes incoming and outgoing mail. Prepares denial letters to CCO. Prepares and maintains records for quality control. Fields incoming phone calls. Interviews eligible clients to obtain sufficient information to take ride request. Provides timely ride assignments to providers. Assesses eligibility according to program regulations. Documents rides that providers are unable to provide and assists with arrangements for alternative service delivery. Takes messages and routes calls to other programs. **Please note that there are multiple ads but we are only hiring one position** Requirements What is needed to succeed in this role: Minimum one year experience working in a call center or medical office setting. Superior Customer Service skills. Excellent communication skills, both verbal and written. Technology Savvy – proficient in Microsoft Office software and Google Suites. Strong and reliable internet connection. Flexible; able to multi-task in response to time sensitive and changing situations. Handles highly sensitive and confidential information. Positive attitude – ability to approach problems in a positive manner. Education – High School Diploma or equivalent. Bilingual in Spanish preferred but not required. What we offer: Competitive salary – starting at $18.00 per hour, additional compensation for bilingual skills Medical, dental and vision insurance for you and dependents 22 paid time off days and 12 paid holidays EAP FSA, with a $500 employer contribution Wellness benefits 401k contribution, including 6.5% employer contributions Cell phone and internet reimbursements About GOBHI: Founded in 1994, Greater Oregon Behavioral Health, Inc. is an innovative behavioral health organization that serves communities across Oregon. GOBHI is a 501(c)(3) nonprofit corporation that is charged with administering the behavioral health Medicaid benefit, non-emergent medical transportation and community engagement in 12 rural and frontier counties in Oregon. GOBHI is a co-owner of the Eastern Oregon Coordinated Care Organization, along with Moda Health, and also provides various direct services statewide. GOBHI is committed to better health, better care, and lower costs. Please visit www.gobhi.org to learn more about our mission and services.

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Responsibilities

The Brokerage Intake Support Specialist will primarily handle answering phones, responding to members, performing computer data entry for ride and billing information, and managing clerical duties for the Medical Brokerage Call Center. Essential duties include processing mail, preparing denial letters, interviewing clients to take ride requests, assigning rides to providers, and assessing eligibility according to program regulations.