Call Center Specialist at Ridgeview Institute Smyrna

Smyrna, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

26.0

Posted On

03 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Intake Assessment, Mental Health, Communication, Problem Solving, Time Management, Organizational Skills, Interpersonal Skills, Conflict Resolution, Team Collaboration, Insurance Verification, Detail Oriented, Adaptability, Technical Assistance, Medication Management, Documentation

Industry

Hospitals and Health Care

Description

Job Details Job Location: Ridgeview Institute Smyrna - Smyrna, GA 300806397 Position Type: Per Diem Salary Range: $18.00 - $26.00 Hourly Travel Percentage: None Job Shift: Evening/Overnight Job Category: Customer Service JOIN OUR TEAM AS A CALL CENTER SPECIALIST! PRN Shifts Available The Call Center Specialist in the Admission Department is responsible for assisting in the process of responding to referrals and other requests for services and information. The Call Center Specialist assesses all ages and collaborates with a physician to determine a proper disposition. The Call Center Specialist provides technical assistance to the discharge planning process, under the direction of the Director of A&R. The Call Center Specialist Clinician is often the first contact with the community and therefore excels at providing resources and support to callers and walk-ins. The Call Center Specialist Clinician provides general support to the case management program. Duties and responsibilities: Admission paperwork is completed in accordance with hospital policy. Inquiry calls are documented and processed in accordance with A&R policies. Intake (EMTALA) log is completed with all information documented. Pre-certification is obtained in accordance with insurance requirements. Follow up calls are made to those failing to show up for appointments. Safety problems are identified and corrective actions taken. Medication is obtained after hours as ordered by the physician with proper documentation of drugs removed and accountability maintained. On call doctor is notified and assisted with patient interview. Note: The essential job functions of this position are not limited to the duties listed above. Qualifications Your Experience Matters What we’re looking for: Education: Registered Nurse or Master’s Degree in a human relations field preferred. Experience: Preferably two or more years’ experience in intake assessment activities within an acute psychiatric setting. A minimum of two (2) years’ experience in a psychiatric hospital setting including customer contact. Licensure: Licensed to practice in the State of Georgia as a mental health professional recommended. Additional Requirements: A working knowledge of the latest DSM and Mental Status Exam. A working knowledge of the Addiction and Recovery field. Successful completion CPR/ First Aid certification and CPI training to within 90 days of employment prior to assisting with restraining procedures. Skills and Abilities: Proficient in using MS Office Suite, including Word, Excel, and Outlook Excellent interpersonal Strong organizational abilities Detail Oriented and exceptional time management Proficiency in utilizing insurance verification sites Strong communication skills, verbal and written Strong decision making and problem solving abilities Ability to work with medical office equipment like multi-line phones, computers, printers, scanners, copiers, and fax machines Conflict resolution and mediation Knowledge of Hospice Medicare Conditions of Participation and hospitals Adaptability and flexibility Team collaboration Your Care Matters What we provide for our team: 401(k) + matching Health insurance 100% company-paid life insurance coverage up to 2x your annual salary Vision insurance Dental insurance 100% company-paid long term disability insurance Paid time off Paid Holidays Cafeteria on site Employee engagement events Employee assistance program Employee recognition program Free parking What sets us apart: Career & training development opportunities Dynamic and inclusive work environment Engaged management team dedicated to your success A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations Disclaimer: Benefits are subject to change at the discretion of Ridgeview Institute Smyrna. Compensation: This is a Full Time/Part Time role and the expected compensation range is $18.00 to $26.00/hour, plus shift differentials. We’re eager to engage with all qualified candidates, and consideration will be provided to experience and skill level. Join us as our Intake Clinician! Get to know us Outstanding Care, Compassionate People, Unparalleled Service Welcome to Ridgeview Institute Smyrna (RIS), a premier healthcare provider in Smyrna, GA, setting the gold standard for excellence in mental health and addiction treatment support. Located in Smyrna, GA, RIS offers a full continuum of care, including inpatient and outpatient psychiatric services and specialized, evidence-based programs for all patients, regardless of their ability to pay. At RIS, the community is an integral part of our team, fostering collaboration to build an efficient, comprehensive, and seamless continuum of care. We take pride in offering dynamic, challenging, and highly rewarding positions. You'll have the opportunity to work closely with a team of experts, ensuring our patients receive personalized services that guide them toward achieving their treatment goals. Join us in providing exceptional care and contributing to the well-being of individuals and families in need, and be a part of the transformative healthcare experience at Ridgeview Institute Smyrna. To learn more about RIS, visit us at: https://www.ridgeviewinstitute.com TOGETHER WE CAN MAKE POSITIVE I.M.P.A.C.T.S. Individuals Maintaining Positive Attitude and Commitment To Service ____________________________________________________________ At Ridgeview Institute Smyrna, we value a diverse, inclusive workforce and provide equal employment opportunities for all applicants and employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Responsibilities

The Call Center Specialist assists in responding to referrals and requests for services, collaborates with physicians for proper patient disposition, and provides support to the case management program. They are responsible for completing admission paperwork, documenting inquiry calls, and ensuring compliance with insurance requirements.