Call Center Specialist at Tech Systems

Gilbert, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Aug, 26

Salary

21.0

Posted On

24 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Phone-based Communication, Inbound Calls, Outbound Calls, Windows, Microsoft Office, Call Documentation, Performance Metrics

Industry

IT Services and IT Consulting

Description

Call Center Representative Tempe, AZ (Onsite) Overview | Growth Opportunity This opportunity is with one of the largest mortgage lenders and servicers in the United States. The Performing Loan Consultant role offers a strong entry point into the mortgage and financial services industry, with clear pathways for long-term career growth. Many individuals in this role gain foundational experience and advance into leadership positions or transition into internal teams such as operations, compliance, or analytics based on performance. Role Details Contract Type Contract-to-hire (approximately 4.5 months) Location Onsite, five days per week Tempe, AZ 85288 Compensation $21/hour during contract period Bonus eligibility upon full-time conversion Average monthly bonus: approximately $1,500 Top performers: up to $2,500/month Schedule Availability required between 7:00 AM – 6:00 PM, Monday through Friday Strict attendance expectations Key Responsibilities Handle inbound and outbound customer calls Provide high-quality customer service in a fast-paced environment Accurately document interactions and navigate multiple systems Meet performance and productivity goals Qualifications Required Skills and Experience Customer service experience with phone-based communication (call center experience preferred) Comfortable handling both inbound and outbound calls Ability to succeed in a performance-driven, fast-paced environment Basic technical proficiency (Windows, Microsoft Office, call documentation systems) High school diploma or equivalent Additional Considerations Consistent employment history with minimal unexplained gaps Strong attendance record What to Expect in the Hiring Process You will have the opportunity to discuss your experience in detail, including your work history, performance metrics, and any gaps in employment during the interview process. Experience Level: Entry Level Job Type & Location This is a Contract to Hire position based out of Gilbert, AZ. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Gilbert,AZ. Application Deadline This position is anticipated to close on May 29, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Responsibilities

Handle inbound and outbound customer calls while providing high-quality service in a fast-paced mortgage environment. Accurately document all interactions and meet specific performance and productivity goals.