Call Center Specialist at WorldStrides

Mérida, Yucatán, Mexico -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

0.0

Posted On

30 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Telemarketing, Customer Service, Sales, Verbal Communication, Listening Skills, Organizational Skills, Attention To Detail, Computer Proficiency, CRM Tools, Excel, Word

Industry

Education Administration Programs

Description

Company Introduction WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways. Job Description: Think you can turn a simple phone call into an unforgettable opportunity? At WorldStrides, we give students the opportunity to discover the world through transformative educational travel — and you could play a vital role in making that happen. We’re looking for a motivated, articulate, and energetic Telemarketing Sales Representative to join our outreach team. In this role, you’ll connect with parents, students, and prospective travelers by phone, sharing the unique value of our programs and guiding them toward unforgettable learning experiences. Feel free to visit the WorldStrides website and explore the programs we offer for further understanding of our mission and values. Responsibilities: Make outbound calls to prospective parents, students, or leads using provided scripts and contact lists. Handle inbound calls from prospective parents and students and discuss the value of the program. Clearly communicate the value of our programs and answer basic questions Maintain accurate records of calls, outcomes, and follow-ups in CRM system Meet daily and monthly call quotas and sales performance targets Follow up with interested contacts to guide them through next steps. Qualifications: Previous experience in telemarketing, customer service, or sales preferred Excellent verbal communication and listening skills Comfortable speaking on the phone for extended periods Basic computer proficiency and familiarity with Windows basics like Excel and Word, and preferably on CRM tools as well Strong organizational skills and attention to detail Work Perks Fun & driven environment. Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance. +10% of gross salary as food stamps. 1 paid volunteer day & 25 PTO* days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days. Statutory Holidays by Mexican Federal Labor Law. Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually. Flexible work schedule providing on-site and hybrid opportunities. Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council. Fitness opportunities. Employee Assistance Program (EAP) Paid statutory parental leave. WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability. As an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, J-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Select seasonal roles may consider students on J-1 or F-1 visas.

Responsibilities

Make outbound calls to prospective parents, students, or leads and handle inbound calls discussing the value of the programs. Maintain accurate records of calls and follow up with interested contacts to guide them through next steps.