Desired Candidate Profile

• Any Diploma/Bachelor's degree.
• 4–6 years of experience in call center/customer service operations
• At least 1–2 years in a supervisory/team-lead role.
• Good knowledge of transport operations, dispatching, fleet coordination, and customer service.
• Strong communication and problem-solving skills.
• Good knowledge of MS Office, CRM/Call Center systems, GPS/Fleet Management systems, and reporting.
• Ability to work in shifts, including weekends and public holidays, when require
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