Start Date
Immediate
Expiry Date
01 Sep, 25
Salary
0.0
Posted On
01 Jun, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Sentiment Analysis, Management Skills, Cafm, Facilities Management, Team Management, Customer Service, English, Crm
Industry
Outsourcing/Offshoring
Job Purpose:
To lead and oversee day-to-day call center operations for Farnek, Hitches & Glitches, and HITEK, ensuring exceptional customer service and operational efficiency. The role requires strong leadership in managing service workflows in facilities management and home services, while driving digital transformation through AI-powered tools and platforms.
Key Responsibilities:
Qualifications & Experience:
Preferred Skills:
REQUIRED SKILLS:
Management Skills Compliance Operations Adoption Analysis CRM Customer Engagement Escalation Load Corrective Actions Reviews Metrics Analytics Team Management Automation Integration Customer Satisfaction Administration Customer Service Business English Leadership Communication Managemen