Call Center Supervisor (full-time) at Educational Employees Credit Union

Fresno, California, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Sep, 26

Salary

44.9

Posted On

13 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, Member Service, Sales, Call Queue Monitoring, Problem Solving, Verbal Communication, Written Communication, Spanish Bilingual, Multi-tasking, Financial Industry Knowledge, Conflict Resolution

Industry

Financial Services

Description

Description PAY GRADE: 25N PAY RANGE: $25.12 - $44.90/hour Department: Call Center Experience the difference with Educational Employees Credit Union, the largest credit union in the Central Valley. Known for its outstanding member service, EECU promotes a positive work environment and supports employee well-being with a competitive benefits package, including a 6% employer contribution to 401k. In 2025, EECU received the Gold Award for Best Credit Union and the Silver Award for Best Place to Work in The Fresno Bee's 2025 Best of Central California People’s Choice Awards. The ideal candidate will have a positive attitude, great member service/sales skills and previous experience in the financial industry. If you see a challenge as something to run towards instead of running from, this could be a great fit for you The Call Center Supervisor position is a leadership position within the department that is responsible for a team of Call Center Representatives. This position is ideally suited for someone who: Multi-tasks effectively and thrives in a fast-paced environment Works well in a team environment Believes that superior member service and member experience is a top priority Is passionate about leading a team of 15 – 18 representatives through coaching and development Monitors call queues and representative status to insure efficient member experience Will assist staff with answers to complex call issues and handle escalated calls Has a desire to seek new and varying responsibilities Requirements Previous call center or financial institution supervisory experience required Excellent verbal and written communication skills Adaptability to a changing work environment Problem solving Spanish bilingual preferred to assist our Spanish speaking members Must be willing to work rotating Saturdays between 8:30-1:15 and rotating weekly scheduled shifts between 8:00 a.m. – 7:15 p.m. A credit check is required for those being considered for this position.

Responsibilities

Lead and develop a team of 15-18 Call Center Representatives through coaching and performance monitoring. Manage call queues and handle escalated member issues to ensure a superior member experience.