RCG is a growing federal contracting company and certified as a Great Place to Work™. We are looking for strongly qualified people to join our team. Currently, we are seeking a Call Center Supervisor to support a current proposal effort. This position will serve as the primary point of contact for the Government on all aspects of contract performance. This is an in-person, on-site role in Anchorage, AK, working from our company facility.

BASIC QUALIFICATIONS - REQUIRED EXPERIENCE, SKILLS:

• At least four (4) years of relevant experience managing Federal IT services contracts.
• At least four (4) years of supervisory experience
• At least five (5) years of Call Center or Help Desk experience.
• Valid State-issued Driver License with a clean driving record – Required to operate Government Vehicles
• Exceptional written and verbal communication skills in the English language
• Excellent organizational skills
• Must be able to handle a high-stress environment
• Must live within commuting distance of Anchorage, AK.

DESIRED EXPERIENCE, SKILLS, KNOWLEDGE:

• Associates degree or higher
• Project Management Professional (PMP) is desired but not required.
• Knowledge of the commercial fishing industry is preferred.
  Physical Demands: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Oversee all aspects of contract execution.
• Interface consistently and directly with Government managers.
• Manage a Call Center providing support 5 days a week (Mon – Fri) with varying hours during fishing seasons.
• Be available on call as scheduled for emergency situations.
• Manage contract phase in/phase out
• Oversee an RCG team providing the following services:
• Receive and Process IFQ Prior Notices of Landings (PNOL’s)
• Receive and Process IFQ, Crab Rationalization and Guided Angler Fishing
• Receive and Process eLandings Customer Support Calls
• Receive and Process IFQ Transshipment Authorizations
• Receive and Process Vessel Monitoring System (VMS) Check-out Reports & Area Vessel Clearance
• Receive and Process IFQ Departure Reports
• Receive and Process Daily Cumulative Production Logs, Daily and Charter Fishing Logs
• Receive and Process Product Transfer Reports
• Receive and Process Vessel Activity Reports
• Facilitation of Enforcement
• Receive and Process Foreign Fisheries Data
• Creation of Enforcement Reports
• Training
  Further details on these tasks will be provided during the interview phase. A team of technicians is currently providing these services in Anchorage.