Call Center Team Lead - (BPO/ Buenos Aires, Argentina) at Future Group

Buenos Aires, , Argentina -

Full Time

Start Date

Immediate

Expiry Date

01 Aug, 26

Salary

0.0

Posted On

03 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team leadership, Call center management, BPO operations, KPI management, SLA adherence, Performance coaching, Conflict resolution, Operational efficiency, Workforce planning, Resource allocation, Stakeholder management, Data analysis, Process improvement, English fluency, Spanish fluency

Industry

technology;Information and Internet

Description

Service Delivery Team Lead (TL) – Buenos Aires, Argentina Are you an experienced leader with a passion for driving operational excellence and leading high-performing teams? Join our growing team in Buenos Aires, Argentina, where you will play a key role in managing service delivery operations, ensuring quality performance, and supporting business success in a dynamic, global environment. Lead Operations in a Global Environment As a Service Delivery Team Lead, you will be responsible for overseeing day-to-day operations, managing team performance, and ensuring service quality meets client expectations. You will act as the bridge between operations, clients, and internal stakeholders, driving efficiency, engagement, and continuous improvement. Key Responsibilities – Service Delivery TL Lead and manage a team to achieve operational targets and KPIs Monitor team performance, ensuring productivity, quality, and SLA adherence Provide coaching, feedback, and performance development plans for team members Handle escalations and ensure timely resolution of operational issues Collaborate with internal stakeholders and clients to maintain service excellence Analyze performance metrics and identify areas for improvement Drive process improvements and operational efficiency initiatives Ensure compliance with company policies, procedures, and quality standards Support workforce planning, scheduling, and resource allocation Foster a positive, high-performance team culture Essential Skills, Experience & Qualifications Minimum 1 year of experience as a Team Lead in a Call Center or Contact Center (MANDATORY) Proven experience in BPO, customer support, or operations environments Strong leadership and people management skills Excellent communication skills in both Spanish and English Spanish: Native/Bilingual (C2) English: Full Professional / Fluent (C1/C2) Experience managing KPIs, SLAs, and performance metrics Strong problem-solving and decision-making abilities Ability to work in a fast-paced, dynamic environment High level of professionalism, accountability, and ownership What We Offer Competitive compensation package Opportunity to work in a global, multicultural environment Career growth and leadership development opportunities Supportive and performance-driven work culture Work Conditions Location: Buenos Aires, Argentina Work Setup: On-site Working Hours: 9:00 AM – 6:00 PM (Argentina time zone) Days Off: Saturday & Sunday Employment Type: Full-Time Ready to Lead and Make an Impact? If you meet the required experience and are passionate about leadership and operational excellence, we'd love to hear from you. Apply now and become part of a team that values performance, accountability, and continuous growth.

Responsibilities

The Team Lead is responsible for managing daily operations, monitoring team performance against KPIs and SLAs, and ensuring service quality. They will also provide coaching, handle escalations, and drive process improvements while collaborating with internal stakeholders.