ABOUT US

Woven is a dynamic and fast-paced organisation, delivering exceptional customer service for our client. Our contact centre team is at the heart of ensuring outstanding customer and viewer experiences. We are looking for a Team Leader who will be supported by an assistant Team Leader in managing the team, overseeing day-to-day operations, and ensuring performance targets are met.
Our client is a leading provider of TV services in the UK, providing the biggest free-to-view TV platforms in the UK. With quality content on up to 170 channels plus access to streaming services all in one place, they provide free TV to two thirds of the nation. Our client prides themselves on engaging with viewers and ensuring they have the best possible experience when interacting with their brands.

SKILLS & EXPERIENCE REQUIRED

• Experience in a contact centre or customer service supervisory role.
• Strong understanding of KPI management and operational performance metrics.
• Proven ability to support, coach, and develop team members.
• Excellent problem-solving skills, with the ability to handle escalations effectively.
• Strong organisational skills and ability to manage shifts and schedules.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong communication skills, both written and verbal.
• Experience using contact centre management tools and systems such as Zendesk.
• A proactive and hands-on approach to team support and leadership.

TO APPLY, PLEASE SUBMIT YOUR CV IF YOU HAVE RELEVANT EXPERIENCE.

Job Type: Full-time

Additional pay:

• Performance bonus

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Work Location: In perso

ROLE OVERVIEW

The Team Leader plays a key role in the smooth running of the team. This role is responsible for managing shifts, ensuring KPIs are met, and supporting advisors to deliver exceptional service. You will act as a key point of contact for escalations, provide coaching to team members, and contribute to performance improvement.