We are seeking for a Team Lead to lead and optimize our call center operations, ensuring superior customer experience delivery while maintaining compliance with the Central Bank of UAE’s Consumer Protection Regulations. The role also contributes to the strategic development of customer engagement initiatives.

REQUIREMENTS:

· Bachelor’s degree in Business Administration, Customer Service, or related field.
· 5–7 years in a customer service or call center leadership role, ideally within the financial services, exchange house, or regulated sectors.
· Familiarity with money remittance, foreign exchange operations, and regulatory complaint handling frameworks.
· Ability to work under pressure and handle sensitive issues with discretion.
· Proficiency in CRM/call center tools and MS Office Suite.
· Experience: 5–7 years in a customer service or call center leadership role, ideally within the financial services, exchange house, or regulated sectors.
· Strong interpersonal and conflict-resolution skills; ability to remain composed under pressure.
· Fluency in English is required: Arabic, Hindi, or Urdu is an advantage.
Eligible candidates residing in Dubai may please apply with detailed biodata and a recent photo.
Job Types: Full-time, Permanent

Application Question(s):

• Please specify your current visa status in the UAE-Residence/ Cancelled/ Visit
• Please specify your notice period in days.
• Do you have experience in Financial sector?
• Please specify your salary expectation in AED.

Education:

• Bachelor’s (Preferred)

Location:

• Dubai (Preferred)