Call Center Team Member at Columbus Zoo and Aquarium

Powell, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

15.0

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Handling, Salesforce, RingCentral, Checkfront, Data Entry, Typing, Issue Resolution, De-escalation, Microsoft Office, Multitasking, Verbal Communication, Written Communication, Teamwork, Scheduling Flexibility

Industry

Museums;Historical Sites;and Zoos

Description

Overview Supporting Zoo Adventures—One Call at a Time Position pays $15 per hour Join the Team! This flexible, guest service role involves handling customer inquiries, assisting with ticketing and membership information, and providing exceptional service across phone and web-based systems. You’ll be supporting a dynamic, fast-paced environment, working evenings, weekends, and holidays, while promoting our mission of “Empowering People. Saving Wildlife.” If you’re committed to providing excellent customer experiences and thrive in a fast-paced call center environment, we’d love to have you on our team! Responsibilities Guest Communication & Support Answer incoming phone calls related to the Columbus Zoo and Aquarium, Zoombezi Bay, and The Wilds. Provide accurate, courteous, and helpful information to guests. Maintain positive guest interactions and uphold guest service standards. Call Handling, Documentation & Systems Utilize Salesforce and RingCentral to log all calls, inquiries, and guest interactions accurately. Use Checkfront to assist guests with reservations and booking inquiries for The Wilds. Perform typing, data entry, and general office duties as assigned. Sales, Promotions & Guest Engagement Promote and up-sell memberships, special events, educational programs, and related offerings. Educate guests on park programs, events, and experiences to enhance visit planning. Issue Resolution & Professional Conduct Attempt to de-escalate guest complaints and concerns professionally. Follow all standard operating procedures, safety protocols, and workplace policies. Perform other duties as assigned to support call center operations. Qualifications Education & Experience High school diploma or equivalent preferred. One year of customer service and/or call center experience preferred. Experience with web-based phone systems and Salesforce preferred. Technical & Administrative Skills Proficiency with Microsoft Office software is required. Ability to perform accurate data entry and maintain digital records. Comfortable navigating multiple systems while on active calls. Communication & Customer Service Strong verbal and written communication skills are required. Ability to multitask and remain professional during high call volumes. Demonstrated ability to maintain courteous, helpful, and guest-focused behavior. Workplace Requirements & Availability Ability to work independently and collaboratively in a team environment. Availability to work a flexible schedule, including evenings, weekends, and holidays. Ability to adhere to a drug-free workplace policy, including required testing. Ability to successfully complete an annual criminal history background check.

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Responsibilities

This role involves supporting Zoo Adventures by handling customer inquiries via phone and web systems regarding ticketing, memberships, and general information for the Columbus Zoo, Zoombezi Bay, and The Wilds. Responsibilities include utilizing systems like Salesforce and RingCentral to log interactions, promoting park offerings, and professionally resolving guest complaints.