MINIMUM REQUIREMENTS:

· Excellent verbal communication skills.
· Firm working knowledge of the latest operating systems, internet browsers and email clients.
· Computer hardware, modem, and LAN knowledge a plus.
· Team player with strong customer service skills.
· Ability to multi-task and adapt to changing environments and priorities.
· Ability to work a flexible schedule on-site, including overnight shifts.
· Successful completion of pre-employment and ongoing drug screens is required.
· Background check required.
· Must be eligible to work in the USA.

· Provide prompt, courteous, and professional technical support for Whidbey Telecom services.
· Diagnose and resolve technical issues related to internet, Wi-Fi, email, and web hosting services.
· Promptly respond to customer callbacks following alarm callouts, adhering to strict authentication protocols.
· Dispatch residential and business alarm calls and provide basic alarm system troubleshooting.
· Monitor and respond to alerts for our systems and those of our contracts
· Escalate unresolved issues to the next level of support promptly.
· Ensure proper documentation of all interactions handled.
· Assist telephone customers with directory assistance calls.
· Collaborate effectively with co-workers to provide fast and effective problem resolution.
· Perform other duties as assigned.