Description:
We are seeking a reliable and technically skilled Call Center Technician to join our growing tech team. In this role, you will provide first-line technical assistance to customers over the phone, via email, or chat. You will troubleshoot product or service issues, provide guidance, and ensure a high level of customer satisfaction.

QUALIFICATIONS:

• 1+ year of experience in a call center or technical support environment
• Strong verbal and written communication skills
• Excellent problem-solving and customer service abilitiesAbility to work under pressure and multitask in a fast-paced environment
• 
  Requirements:
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• Answer incoming customers calls in a professional and timely manner
• Troubleshoot and resolve hardware/software or service issues
• Guide customers through step-by-step solutions
• Escalate complex problems to appropriate teams
• Log all customer interactions and updates accurately in the ticketing system
• Follow up on unresolved cases to ensure closure
• Maintain a strong understanding of company products and services
• Support cross-functional teams when needed