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Call Center at XstremeMD
Lafayette, Louisiana, United States -
Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication, Client Relations, Case Management, Data Entry, Documentation, Professionalism, Confidentiality, Collaboration, Phone Skills, Administrative Tasks, Routing Calls, Message Transfer, Photocopying, Scanning, Filing

Industry

Health;Wellness & Fitness

Description
Description Job Summary The Communication Center Specialist serves as the first point of contact for incoming calls and messages, ensuring timely communication and smooth coordination across departments. This position plays a key role in maintaining excellent client relations and supporting case management operations. Key Responsibilities Answer and route all incoming calls for Case Management, Main Office, and MMU departments. Transfer urgent calls and send messages to the appropriate personnel. Support documentation processes including photocopying, scanning, and filing. Maintain patient confidentiality and demonstrate professionalism with all clients and coworkers. Collaborate closely with on-duty nurse case managers. Perform data entry and other administrative tasks as assigned. Requirements Job Summary The Communication Center Specialist serves as the first point of contact for incoming calls and messages, ensuring timely communication and smooth coordination across departments. This position plays a key role in maintaining excellent client relations and supporting case management operations. Key Responsibilities Answer and route all incoming calls for Case Management, Main Office, and MMU departments. Transfer urgent calls and send messages to the appropriate personnel. Support documentation processes including photocopying, scanning, and filing. Maintain patient confidentiality and demonstrate professionalism with all clients and coworkers. Collaborate closely with on-duty nurse case managers. Perform data entry and other administrative tasks as assigned.

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Responsibilities
The Communication Center Specialist answers and routes incoming calls for various departments, ensuring timely communication. They also support documentation processes and collaborate with nurse case managers.