Job title: Call Centre Advisor
Department: Sopp+Sopp, First Response Team
Location: Peterborough or Halifax. This position is office based, you will need to live within commutable distance of the office.
Hours Available: We offer a viariety of shifts ranging from Monday - Friday and 4 days on 4 days off. We are a 24/7 operation and so working hours would reflect this, this vacancy does not work night shift.
Salary: Starting from £24,570.00
Start Date: TBC

SKILLS AND EXPERIENCE

• Excellent customer service and communication Skills
• Ability to handle a high volume of calls daily
• Excellent written and verbal communication skills
• Able to manage own time and workload
• Strong multitasking abilities
• High attention to detail and accuracy
• Experience of working in a target driven environment desirable
• Experience within the insurance and claims industry desirable

A BIT ABOUT US

Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 700 team members nationwide.
We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.
We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.
Want to know what it’s like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers:
Purpose: Make someone’s bad day better

ABOUT THE ROLE

We are looking for people to join our 24/7 365 days a year Contact Centre. This role will primarily involve handling a high volume of inbound calls with an exceptional level of customer service and assisting with administrative tasks and emails to support our operations.

KEY RESPONSIBILITIES

• Record accurately the first notification of loss following a motor traffic accident
• Deal with telephony enquiry from Customers, Repairers, Clients and Third Parties with the agreed service levels
• Manage queries presented during that inbound enquiry to conclusion, only escalating where necessary
• Assist with administrative tasks and emails
• Using MRN’s bespoke software and databases to record, update and maintain information relating to each claim
• Manage own workload, prioritising each day and ensuring any tasks are complete
• Provide accurate updates to team managers and customers as required
• Ensure that all SLA’s are met and exceeded